Support patient care by managing prescription refill requests and coordinating communication between patients, providers, and pharmacies.
About Optum (UnitedHealth Group)
Optum is a global leader in health services, delivering care and technology solutions that help millions of people live healthier lives. The Pacific West division serves patients across Washington, Oregon, and California with a focus on equity, access, and community impact. This role supports primary care teams by reviewing and processing refill requests, maintaining clear communication, and ensuring timely, accurate documentation.
Schedule
- Full-time
- Two possible shifts:
- Monday–Friday, 8am–5pm PST
- Tuesday–Saturday, 8am–5pm PST
- Onsite training required in Everett, WA, followed by remote eligibility
- Schedule may change based on business needs
Responsibilities
Prescription Processing
- Review and prepare refill requests for provider approval
- Enter patient and medication data into the EHR accurately
Patient and Provider Communication
- Respond to patient questions about refill status and medication instructions
- Relay concerns or clarification needs to nurses and providers
Coordination and Collaboration
- Serve as a central point of contact for physicians, nurses, and pharmacies
- Verify dosages, clarify prescriptions, and support safe medication practices
Documentation and Compliance
- Maintain HIPAA-compliant records
- Complete EHR documentation accurately and on time
- Participate in annual compliance training
Customer Service
- Provide professional, empathetic support in high-volume environments
- Demonstrate dependable attendance and strong teamwork
- Perform other duties as needed
Requirements
- High School Diploma or GED
- WA State Certified Medical Assistant or WA State Pharmacy Technician License
- 1+ years of computer and keyboarding experience
- 1+ years of customer service experience
- Must live within commuting distance of Everett, WA for onsite training
- Ability to work either shift listed above
Preferred Qualifications
- 2+ years of healthcare experience (clinic, hospital, call center)
- Experience using an Electronic Medical Records (EMR) system
Soft Skills
- Strong judgment and accountability
- Solid organizational and time management skills
- Able to multitask and meet deadlines
- Works well under pressure
- Clear, concise verbal and written communication
- Ability to collaborate effectively with clinical teams
Telecommuting Requirements
- Quiet, private workspace with secure handling of PHI
- Reliable high-speed internet approved by UHG
Benefits
- Hourly pay: $17.74 – $31.63
- Paid Time Off + 8 Paid Holidays
- Medical, dental, vision
- HSA / FSA options
- Life & disability coverage
- 401(k) + stock purchase plan
- Tuition reimbursement
- Employee discounts, EAP, referral bonuses
- Voluntary benefits (pet insurance, legal, etc.)
Join a team where accuracy, care, and communication make a direct impact on patient wellbeing.
Happy Hunting,
~Two Chicks…