Support equitable doula access and help families receive the care they deserve.
About Pomelo Care
Pomelo Care is a mission-driven, multidisciplinary team of clinicians, engineers, and problem-solvers focused on transforming outcomes for moms and babies. We deliver evidence-based, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year — measuring success through reductions in preterm births, NICU admissions, c-sections, and maternal mortality.
Pomelo recently acquired The Doula Network, expanding our ability to provide in-person doula support nationwide. Our technology-driven care model improves engagement, reduces healthcare spend, and ensures every birthing person has access to compassionate, high-quality support.
Schedule
- Remote role
- Monday–Friday, 8:30 am–5:00 pm CT
- Requires reliable internet and dedicated private workspace
Responsibilities
- Conduct outbound calls, SMS, and emails to enroll referred clients into Pomelo’s doula network
- Document referrals and interactions with accuracy and real-time updates
- Match clients with doulas based on availability, need, and eligibility
- Coordinate with health plan case managers and external providers to share referral updates and reach enrollment goals
- Track and monitor referral status to ensure timely processing and communication
- Answer inbound calls from potential clients and partners, addressing questions and guiding them through Pomelo’s services
- Verify health plan eligibility through clearinghouses and online portals
- Meet enrollment targets aligned to company KPIs
- Participate in training to stay current on healthcare trends, regulations, and program workflows
Requirements
- Excellent customer service and communication skills
- Experience with healthcare referral systems
- Comfortable working remotely and navigating digital tools
- Familiarity with Medicaid health plans
- Strong organizational, documentation, and time-management abilities
- Able to work independently and collaboratively
- Passion for improving healthcare access and outcomes
Bonus Points
- Startup experience
- Experience in administrative or revenue-driving roles
- Strong problem-solving skills and comfort with ambiguity
Benefits
- Competitive healthcare benefits
- Generous and flexible vacation policy
- Mission-driven culture centered on data, learning, speed, and patient-first thinking
- Opportunity to influence outcomes for mothers and babies at scale
- Inclusive environment that values diverse backgrounds and perspectives
Compensation Range: $45,000–$55,000 annually
(Exact offer depends on experience, location, skillset, and internal equity considerations.)
Make a direct impact in maternal and infant health while helping families access meaningful support.
Happy Hunting,
~Two Chicks…