This role is for someone who can drive performance and calm chaos at the same time. You’ll lead a small referral team, tighten the referral-to-doula match workflow, and personally handle a select set of high-priority referrals to make sure members get enrolled and matched fast.
About Pomelo Care
Pomelo Care delivers evidence-based, virtual healthcare for women and children across pregnancy/postpartum, infant/pediatrics, and perimenopause/menopause. They partner with payers, employers, and providers to expand access and improve outcomes through a 24/7, multidisciplinary care model.
Schedule
Remote (United States)
Full-time
Schedule details not listed
What You’ll Do
- Manage and coach a team of three Referral Specialists, including daily support and weekly 1:1s
- Track and drive key KPIs (outreach volume, enrollment conversion, doula matches) to hit targets
- Improve the referral-to-match pipeline by finding bottlenecks and implementing workflow upgrades
- Serve as first escalation point for complex enrollments, eligibility discrepancies, and sensitive payer/provider inquiries
- Personally manage outreach and enrollment for a limited set of high-priority or complex referrals via phone, SMS, and email
- Ensure real-time, accurate documentation in systems of record for member interactions and doula matches
- Coordinate with health plan case managers and external providers to keep referral status clear and handoffs smooth
- Audit team quality for compliance and a high standard member experience
- Own workflow documentation and training so the process can scale
What You Need
- 1–2+ years of lead or supervisory experience in healthcare, patient navigation, or high-volume enrollment operations
- Proven success as an individual contributor and willing to jump in when needed
- Strong ability to turn messy, unclear problems into repeatable workflows and clear frontline documentation
- Experience managing to daily metrics, coaching tactically, and driving goal attainment
- Familiarity with referral systems and insurance verification tools (ACH/portals)
- Strong written and verbal communication and solid stakeholder management
- Passion for maternal health equity and the impact of doula care
Benefits
- Competitive healthcare benefits
- Generous equity compensation (with some flexibility between equity and cash)
- Unlimited vacation
- First Round Network membership (community, mentorship, events, resources)
Pay
$90,000 – $115,000 base salary plus bonus
Total compensation may include equity and benefits
Move quick if you want it. These mission-heavy leadership roles don’t sit long.
Happy Hunting,
~Two Chicks…