We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.
Job Purpose: The Texting Specialist is responsible for communicating with current customers, with the objective of getting them on the phone with a member of our Collections Department.
Pay: $16.50
Schedule is: 10:00AM-6:30PM Monday-Friday CST
Key Accountabilities:
- Communicate, through Intoxalock’s texting platform, with current customers.
- Communicate important Intoxalock information, as needed to transition customers from texting conversation to live call.
- Texting specialist will provide customer service to our current customers to resolve issues with customer accounts.
- Provide feedback to supervisor on customer issues and other aspects of texting platform to drive continuous improvement.
- Texting Specialist will be responsible for additional tasks to further company goals.
- Texting Specialist will be responsible for the inbound phone line attached to the texting line.
- Provide support to handling of both inbound and outbound calls as necessary due to the texting inbound line.
- All other duties as assigned that may include some outbound calling.
Job Requirements:
- High School Diploma or GED; Bachelor’s degree preferred.
- 1+ year of direct-to-consumer Collections experience strongly preferred.
- Strong written communication skills, computer skills, typing skills, including Microsoft Office programs and adaptability.
- Demonstrated ability to communicate professionally and persuasively through written text.
- Ability to type 40+ WPM
Does Intoxalock sound like a great fit for you? Apply today!