Guide patients and families through every step of their care journey. If you’re compassionate, organized, and skilled at building relationships, this role offers the chance to help people access treatment and stay engaged in recovery.
About Equip
Equip is the leading virtual, evidence-based eating disorder treatment program, serving patients in all 50 states. Founded by clinical experts and people with lived experience, Equip provides a full care team—therapist, dietitian, physician, and peer/family mentor—to support lasting recovery. Recognized by Time as one of the most influential companies of 2023, Equip is known for its innovative, mission-driven culture.
Schedule
- Fully remote, U.S.-based
- Full-time, Monday–Friday, 8am–5pm local time
- Applications accepted until September 19, 2025 at 4:00 PM CDT
What You’ll Do
- Welcome patients and families after onboarding and build rapport to align expectations
- Conduct proactive and reactive outreach to keep patients engaged in treatment
- Identify and address barriers to care, connecting families with resources and support
- Act as liaison between patients, caregivers, and Equip care teams
- Support smooth transitions at discharge with aftercare resources and follow-up scheduling
What You Need
- Bachelor’s degree in health sciences, business, communications, or related field
- 2+ years of experience in patient success, customer service, or support role
- Knowledge of HIPAA policies and procedures
- Proficiency with Slack, G-Suite, Zoom, EMRs, and other digital platforms
- Strong communication, organization, and problem-solving skills
- Bilingual in English and Spanish highly preferred
Benefits
- Salary: $65K–$77K + bonus potential
- Flex PTO (3–5 weeks recommended) + 11 paid company holidays
- Competitive medical, dental, vision, life, and AD&D insurance (company covers significant share of premiums)
- Maven reproductive & family care benefit + Employee Assistance Program (EAP)
- $50/month internet stipend + up to $500 one-time home office stipend
Applications close soon—apply today to join Equip’s care team.
Build your career helping patients and families stay connected to recovery.
Happy Hunting,
~Two Chicks…