Join the University of Miami as a Records Assistant and play a key role in supporting student services and enrollment operations. This remote position offers the opportunity to provide excellent customer service to students and families while managing sensitive academic records with accuracy and confidentiality.
About University of Miami
The University of Miami is a top private research university located in Coral Gables, Florida. We’re dedicated to fostering academic excellence, advancing innovation, and providing meaningful service to our students and community.
Schedule
- Full-time, fully remote
- Regular business hours with occasional additional duties as assigned
Responsibilities
- Serve as primary contact (via phone and email) for student and parent inquiries about applications and records.
- Load and index undergraduate student record documents to ensure checklists are met.
- Maintain secure and accurate student records in Slate, PeopleSoft/CaneLink, PowerFaids, and OnBase.
- Manage mismatched records in Slate, process test scores, and handle change requests.
- Assist with reviewing final high school transcripts.
- Act as a liaison for student records with other university departments.
- Perform other administrative duties as assigned.
Requirements
- High school diploma required; post-secondary education preferred.
- At least 1 year of experience in records management or customer service (higher education experience a plus).
- Strong knowledge of records management concepts.
- Excellent oral and written communication skills.
- Strong attention to detail and ability to multitask effectively.
Compensation & Benefits
- Pay: $17.15/hour
- Comprehensive benefits for full-time staff, including health coverage, retirement plans, paid time off, and professional development opportunities.
- Equal Opportunity Employer – women, minorities, protected veterans, and individuals with disabilities are encouraged to apply.
Be part of a team that values accuracy, service, and integrity in supporting the academic journey of University of Miami students.
Happy Hunting,
~Two Chicks…