Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
Plays an integral role in achieving service standard excellence at Mayo Clinic. Monitors customer service interactions between scheduling representatives and callers to ensure high quality. Conducts quality management evaluations of scheduling service, efficiency and technical accuracy. Communicates verbally and through documentation pertinent information about schedulers’ performance. Builds relationships and develops rapport with scheduling staff and department/division leadership at all Mayo Clinic sites. Identifies and escalates immediate operational issues and collaborates with leaders to find resolutions. Works with the QMP Supervisor to identify and analyze problems and implement changes to improve the service interactions. Acts as a resource for scheduling processes. Collaborates in the coaching and training of schedulers to ensure attainment of desired outcomes. Reviews and maintains records, documents trends and interprets data. Ensures data integrity and consistency. Serves on various committees and workgroups.
This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
This position will accept applications until 6/13/2024. This deadline may be extended if the necessary candidate pool is not met by this date.
Qualifications
High School Graduation or GED completion. At least 2 – 5 years of scheduling experience or call center experience. Must have excellent verbal and written communication skills and customer orientation. Requires strong attention to detail and excellent listening skills. Able to build effective relationships with diverse groups of people. Requires demonstrated flexibility and a willingness to participate and induce change to improve service, efficiency and accuracy. Able to multitask in a high stress environment. Excellent analytical and problem-solving skills.Knowledge of scheduling processes in multiple areas of Mayo Clinic is preferred. Demonstrated problem-solving skills. Ability to learn and demonstrate proficiency with coaching and providing feedback to supervisors and schedulers. Knowledge of medical terminology. Knowledge of call center procedures and processes.None.
Exemption Status
Nonexempt
Compensation Detail
$24.27 – $32.78/ hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday – Friday between the hours of 7am – 7pm Employee must live within the United States.
Weekend Schedule
NA
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.