Quality Audit Specialist – Revenue Cycle Management (RCM)

Job ID2023-25420

Positions 5 Job Location US-Remote Telecommute Telecommute (U.S.) Position FT/PT Full-Time Category More Key Contributors

Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world’s premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger’s Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger’s vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?
We are seeking an RCM Quality Audit Specialist I – Remote. This position reports to the Manager of RCM Quality Audit as part of the Revenue Cycle Performance Group, the Revenue Cycle Quality Auditor position is an integral role in the success of the Revenue Cycle team. The Revenue Cycle Quality Auditor is responsible for performing routine and targeted quality audits of both offshore and onshore processes, ensuring that quality and performance standards are being met. The ideal candidate for this role has extensive revenue cycle experience, an eagerness for training and education and exhibits a patient and calm demeanor.

Your Impact
Responsible for performing & maintaining the quality assurance processes for Revenue Cycle functions across the organization, with an intense focus on offshore processes.
Performs routine and targeted audits to ensure quality and compliance standards are met.
Processes error disputes, providing timely feedback to staff.
Performs account review for account financial resolution opportunities and performance opportunities.
Observes areas for operational workflow opportunities.
Analyzes trends in data, making appropriate recommendations for additional training as needed.
Working directly with the RCM Quality Audit Manager, prepare and participate in re-education/ training sessions with onshore and offshore staff to remediate quality deficiencies.
Minimum Qualifications
1 year of relevant work experience within healthcare revenue cycle
Excellent written and oral communication skills
Strong analytical, problem solving, trouble shooting skills
Skilled in the use and application of Microsoft Office Suite (Power Point, Word, Excel, Outlook)
Ability to demonstrate a calm demeanor in stressful work situations
Prior experience auditing revenue cycle processes preferred
Additional Success Factors
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.
Our Investment in You
Employees working at least 20 hours per week are eligible for the following benefits:

Competitive Pay
Health Insurance
Dental Insurance
Vision Insurance
8 Paid Holidays per Year
Paid Vacation Time Off
Paid Sick Time Off
8 hours of paid time to volunteer in your community
Floating Holiday
Life Insurance
Medical Flex Spend Account
Dependent Care Flex Spend Account
Free employee assistance program
Full-time employees are also eligible for short-term and long-term disability insurance


Pay range of $16.00 to $22.00 per hour + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.