Help ABC Legal keep a high-performing nationwide network of process servers by coaching, training, and clearing blockers for underperforming servers. If you’re good with people, strong with follow-through, and can hold others accountable without being a jerk, this role is a solid fit.
About ABC Legal Services
ABC Legal is a national leader in service of process with 1,000+ team members and offices across major cities, headquartered in Seattle. They’ve been in the business for 30+ years and continue investing in technology and process improvements to stay ahead of competitors.
Schedule
- Full-time
- Remote: Yes, but must be located in one of these states: Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina
- Hours: 9:00am to 5:00pm Pacific
- Weekend availability: Preferred
What You’ll Do
- Support, train, and educate process servers who are underperforming based on key metrics
- Provide coaching and meaningful feedback through direct communication with servers
- Answer server questions, resolve blockers, and ensure expectations are clear
- Set timelines for improvement and hold servers accountable to performance goals
- Review assigned reports daily and re-engage disengaged servers to improve job attempt timeliness
- Track and communicate blockers and recurring issues to leadership
- Coordinate with recruiting when additional coverage is needed
What You Need
- Experience coaching and/or training others
- High school diploma or GED (required)
- Strong written and verbal communication skills
- Proficiency with Microsoft Office (Word, Excel)
- Ability to analyze processes and recommend improvements
- Familiarity with legal processes (nice to have)
Benefits
- Health, Dental, and Vision insurance
- 401(k) with company match
- Paid time off
- 7 paid company holidays
- 4 floating holidays per year
- Life Insurance and AD&D
- Long-Term Disability
- Flexible Spending Accounts (Health Care + Dependent Care)
- Employee Assistance Program (EAP)
- Pet Insurance
This is hourly, remote, and performance focused. Apply while it’s still open.
If you like coaching people into stronger habits and keeping teams running smooth, you’ll do well here.
Happy Hunting,
~Two Chicks…