Help legal teams run smoother from behind the scenes. This full time remote Quality Assurance Specialist role is about coaching, supporting, and holding process servers accountable so critical legal documents get where they need to go on time.
About ABC Legal Services
ABC Legal Services is a national leader in service of process, supporting law firms and legal professionals across the country. With 30+ years in the industry and a growing nationwide team, they combine legal know how with strong tech to keep high volumes of court related work moving accurately and efficiently.
Schedule
- Full time
- 9:00 a.m. to 5:00 p.m. PST
- Weekend availability preferred
- Fully remote from one of these states: Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, or South Carolina
What You’ll Do
- Coach and support underperforming process servers based on clear performance metrics
- Provide ongoing training, education, and feedback to help servers improve turn times and quality
- Communicate directly with process servers to answer questions and remove blockers
- Set and reinforce clear expectations and timelines for performance improvement
- Review daily reports and reach out to disengaged servers to understand and resolve issues
- Track and share recurring blockers or coverage gaps with leadership
- Partner with the recruiting team when additional geographic coverage is needed
- Suggest process improvements based on what you see in the field
What You Need
- High school diploma or GED
- Experience training and/or coaching (call center, ops, retail, or similar)
- Strong written and verbal communication skills
- Comfort working fully remote and staying responsive during work hours
- Proficiency with Microsoft Office (Word, Excel)
- Ability to analyze processes, spot gaps, and recommend improvements
- Familiarity with legal processes is a plus, but not required
Benefits
- Pay range: 15 to 17 dollars per hour
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Seven paid company holidays
- Four floating holidays per year
- Life and AD&D insurance
- Long term disability
- Health care and dependent care flexible spending accounts
- Employee Assistance Program
- Pet insurance
If you enjoy coaching people, tracking performance, and keeping operations tight from a remote setup, this is a strong fit.
Happy Hunting,
~Two Chicks…