Use your coaching skills and people savvy to help improve performance from home. As a Remote Quality Assurance Specialist with ABC Legal Services, you will support, train, and hold process servers accountable so legal documents are served accurately and on time.
About ABC Legal Services
ABC Legal Services is the national leader in service of process, partnering with law firms and legal teams across the country. With more than 30 years in the industry and offices in major cities nationwide, ABC Legal blends deep legal experience with modern technology to stay ahead of competitors. You will join a growing team that values accuracy, accountability, and continuous improvement.
Schedule
Full time, remote position
Must live in one of the following states: Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, or South Carolina
Standard hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. PST
Weekend availability preferred
Collaborate daily with process servers, leadership, and recruiting teams
What You’ll Do
⦁ Provide support, training, and education to underperforming process servers based on key performance metrics
⦁ Create a positive, engaging experience for process servers who need coaching and guidance
⦁ Communicate directly with process servers to provide clear feedback and answer questions
⦁ Help resolve blockers that prevent servers from attempting or completing jobs on time
⦁ Set and reinforce clear expectations, including deadlines and performance standards
⦁ Review assigned reports daily and reach out to disengaged servers to identify and address issues
⦁ Hold process servers accountable in ways that directly improve performance and coverage
⦁ Track recurring issues and communicate blockers to the leadership team
⦁ Partner with the recruiting team when additional coverage is needed in specific areas
What You Need
⦁ High school diploma or GED
⦁ Experience training or coaching others in a performance based environment
⦁ Familiarity with legal processes is a plus, but not required
⦁ Excellent written and verbal communication skills
⦁ Comfort using Microsoft Word, Excel, and other basic office software
⦁ Ability to analyze processes, identify gaps, and suggest practical improvements
⦁ Strong follow through, accountability, and reliability in a remote work setting
Benefits
⦁ Pay range of approximately 15.00 to 17.00 dollars per hour
⦁ Health, dental, and vision insurance
⦁ 401(k) with company matching
⦁ Paid time off, 7 paid company holidays, and 4 floating holidays per year
⦁ Life insurance and AD and D insurance
⦁ Long term disability coverage
⦁ Health care reimbursement and dependent care flexible spending accounts
⦁ Employee assistance program and pet insurance
Remote quality and coaching roles with set hours and solid benefits do not stay open long, especially for candidates who enjoy helping others succeed.
If you are a natural coach who likes holding people accountable in a supportive way, this is a strong next step.
Happy Hunting,
~Two Chicks…