Company Description
Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patient experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!
Our businesses – Press Ganey, Forsta and Rio SEO — are breaking down silos to explore and understand the full Human Experience of our clients’ target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retail, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.
Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
Exciting challenges in an international environment
Competitive salary and regular performance reviews
Flexible location and working environment – possibility to work from home
Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
and many more…
Job Description
Quality Assurance Specialists are chiefly responsible for maintaining an exceptionally high level of quality for our client surveys. Specific job responsibilities include evaluating and testing projects/surveys, verifying that they function according to specifications and standards, following formalized quality assurance and project processes, maintaining both manual and automated test scripts. You will also track all issues found during the testing process, work with task lists, collaborate with the programming team to make all necessary adjustments, and clearly document re-testing instructions. This position involves daily interaction and coordination with internal teams and requires excellent attention to detail and communication skills.
This position will support North American Hours 8AM PST – 5PM PST.
Uncover problems before surveys are launched and released to respondents
Test data integrity and project functionality
Work closely with the Programming, Project Management and Data Processing teams in order to guarantee the quality of the survey
Communicate with team members and/or clients over emails/phone in order to clarify requirement specifications and customer needs
Assess timelines for QA testing tasks & meeting timelines for projects
Evaluate and test project deliverables
Verify projects function according to client specifications and standards
Follow formalized quality assurance (QA) and project processes
Test using both manual and automated tools and reports
Understand logic, identify logic errors, and make logic recommendations
Display ownership, accountability and pride in the work you deliver
Perform other related duties as required
Qualifications
Strong communication skills (written and verbal); expertise within all aspects of the English language and grammar
Must be “tech savvy”
Knowledge of the Microsoft Office suite
Excellent attention to detail
Ability to strictly follow standards and practices
Positive attitude and highly motivated
Strong problem-solving skills, including an ability to “think outside the box”
Experience in Market Research is a plus
Experience in Forsta surveys (Decipher) or Fosta Plus (Confirmit Horizons) is a plus
Knowledge of any of the below is a plus:
SPSS
Quantum
WinCross
Sawtooth
University degree or equivalent experience
Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of the team above own interests.
Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values.
ABOUT YOU: You are a highly motivated individual that works well in a team environment yet can work autonomously and take individual initiative. You have exceptional time management and multi-tasking skills. You are detail-oriented and well organized. You are results oriented – a driver of projects, gets things done, with a “can-do” attitude. This is a great opportunity to join a team of knowledgeable professionals. Forsta offers a competitive compensation package with many opportunities for growth, and professional development. You will constantly learn new technology, no matter how experienced you are.
Additional Information
Forsta is a great place to advance your career, and we have an amazing culture. To those of us who already work here, Forsta is more than “just another job”. We work hard, but Forsta is an employer that provides ample opportunities to learn, grow, and express creativity. The management team has an open-door policy and encourages collaboration at every point in every process. Our team members are much more than just co-workers – we’re all friends working toward a common goal.
Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
Exciting challenges in an international environment
Competitive salary and regular performance reviews
Flexible location and working environment – possibility to work from home
Benefits like generous vacation days, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
and many more…
The expected base salary for this position ranges from $38,000 to $45,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
Interested in joining a great team?
If you have the qualifications listed above and want to join a great team, apply now!
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
