Job Description
Symetra has an exciting opportunity to join our team as a Quality Assurance Analyst!
About the role
As a Quality Assurance Analyst you will be responsible for ensuring financial and non-financial transactions and interactions are handled according to regulatory requirements, quality standards and published procedures. You’ll also help to drive quality standards and practices, and act as a subject matter expert for procedure and training efforts.
Responsibilities
Conduct review of financial and non-financial transactions, document results, provide feedback and trend analysis to management and employee
Continuously driving quality standards in area of expertise.
Provide subject matter expertise for procedure documentation and training. May provide occasional training for business areas.
Participate in projects and individual assignments.
Conduct self-audits, document results and analysis.
Will cross train within Quality group to provide back-up on at least 1 or more business areas.
What we offer you
“If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!†Cindy G. – Program Manager
“If you’re looking for a place that puts its employee’s first, who cares about their community as much as they do themselves, then this is the place for you. Symetra is invested in the mental health of their employees. They truly understand you can only give your best when you are your best and do what they can to accommodate whatever may come your way.†Caitlin Z. – Senior Excess Loss Analyst
“If you’re looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit.†Daniel P. – Senior Underwriter
Benefits and Perks
We don’t take a “one-size-fits-all†approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Want more details? Check out our Symetra Benefits Overview
Compensation
Hourly Range: $22.08 – $36.82 plus eligibility for annual bonus program
Requirements
Your education, experience and skills
Highschool diploma/GED required.
3+ years experience – customer service, new business, back office or related operations work experience required.
Demonstrated leadership and mentoring skills Strong oral, written and interpersonal communications skills.
Excellent analytical, problem solving and decision making skills.
Attention to detail, quality and accuracy.
Ability to handle multiple responsibilities and priorities concurrently.
Strong organizational, project coordination and on time delivery skills.
Bachelors degree preferred.
We empower inclusion
At Symetra, we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.
We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
In a complex industry, we strive for clarity.
Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we’re guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they’re getting, and we build products that stand the test of time. We work hard and do what’s right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.
For more information about our careers visit www.symetra.com/careers.
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.