Quality Assurance Analyst

Branch is on a mission to make insurance less expensive, so more people can be covered. We use data, tech, and automation to simplify insurance from start to finish — cutting out the long, bait-and-switch quotes and unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. The result? Prices in seconds. Hundreds in savings.

But we’re not just changing the way home and auto insurance works. We want to change what it means to “work in insurance,” too. Restoring insurance to its original purpose — a force for communal good. Together, we’re getting back to getting each other’s back.
Branch’s Product Department
Our Product Department is working to cultivate and preserve an insurance product offering for our Members which balances risk appetite and ensures the longevity of Branch. The Department has many teams which are working on specific functions to bring about our mission.

Our Rater and QA Team updates and maintains rates in our rating system, working with our Member Support and Sales teams on rate-related inquiries, testing new states and products, regularly auditing and testing to ensure compliance with filed rates and rules, forms, and state regulations.
About the Quality Assurance Analyst role
We’re seeking a Quality Assurance Analyst to join our Insurance Product team. As a Quality Assurance Analyst, you will be responsible for conducting system usability testing and performing regular quality audits in our development and production environments.

This role will optimize Branch’s current QA strategy and forms to ensure consistent and optimal outcomes within our policy systems. If you’re tech savvy, organized, and collaborative, this is a very exciting opportunity to have a high impact on a cross-functional team.
Key Responsibilities
Collaborate with our Product and Tech teams to ensure that our state expansion efforts are supported.
Assist Product Analysts with preparing test plans and scenarios for usability testing across multiple platforms and incorporate system considerations for various operational areas.
Verify the accuracy of new state products, identify production improvements to ensure quality, process optimization and user experience.
Assist in performing quality control audits.
Provide and maintain detailed records and reports.
Test system enhancements.
Skills, Knowledge, and Expertise
Bachelor’s degree in an analytical field such as risk management, business management, mathematics, or computer science.
Experience with QA auditing.
Advanced skills managing and manipulating data in Microsoft Excel.
Proficient using the Microsoft Office suite, ability to multi-task within Google products and remote collaboration tools.
Attention to detail and ability to maintain high accuracy and thoroughness when performing tasks.
Strong ability to effectively communicate verbally and in writing in cross-functional collaboration.
Ability to work independently in a remote environment.
Property & Casualty Insurance highly preferred.
Why join us at Branch?
We don’t just get our member’s backs. When you’re a Brancher, we’ve got yours, too — starting with benefits that let you live and work to your fullest.
Above-market salary — Branch is a data-driven company. So we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.
Pay equity and transparency — Our pay isn’t just above market, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.
Remote-first (with perks) — Work from where you’re most comfortable and expense your WFH set up and monthly internet. We’ve also got a Columbus HQ and Chicago hub if you like working in an office.
“YouTime” — We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll even cover up to $1,000 towards your next vacation.
Employee stock options — You’re not just a worker. All full-time employees are part-owners with your own stock options, so you’re personally invested in the company’s growth.
Medical, Vision, Dental — Get all the coverage you need for a healthy, happy life. We’ll also contribute $150/month to a Health Savings Account (HSA), administered by Branch.
401k and contribution matching — Set yourself up for your future retirement. Branch helps you get there on time with a portion of your contributions matched each month.