Quality Analysts (Reporting) supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by reviewing case comments and sending reports to the Department of Veteran Services (VA), and discussing any issues with the QA team. They must promote and maintain a respectful, positive attitude in dealings with employees at all times. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.
- Process completed reports for final submission to VA through EMS
- Work closely in conjunction with other Report Processing Specialists and QA Manager to submit all reports in a timely manner
- Maintain thorough documentation of the process for all reports
- Send “Daily Productivity” email with number of daily processed reports to QA Manager and Regional Operations Manager
Education and Experience Requirements
Additional Duties and Responsibilities
- Answer emails and phone calls from quality analysts
- Attend meetings as directed
- Communicate and assist other departments in a collaborative effort to expedite cases
- Work effectively within a team dynamic
- Adapt to new instructions, requests or procedures as provided
- Maintain a high sense of urgency at all times
- Ensure the confidentiality of Veterans’ records
Requirements
- High School Diploma or GED equivalent required
- Self-starter
- Advanced verbal and interpersonal skills
- Advanced written communication skills, to include excellent grammar
- Advanced reading and comprehension abilities
- Advanced analytical skills and detail-oriented
- Advanced multi-tasking skills
- Advanced organizational and prioritization skills, with strong ability to meet strict deadlines with minimal supervision
- Proficient typing skills
- Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebook) that is no more than 5 years old
- OS for Windows – Windows 10
- OS for Mac – Big Sur (11.0.1+); Catalina (10.15)
- Preferred memory – 4+ GB
- If you need an additional monitor, you will need to purchase separately with company reimbursement up to $120
- Hardwired internet (ethernet) connection
- Private work area and adequate power source