Job Description
Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but hey – don’t just take it from us – become a part of BroadPath today and experience our Culture of Constant Connection! At BroadPath we strive to transform the modern workplace by embracing the spirit of revolution coupled with advanced technology to create an experience out of every day. BroadPath is currently hiring a Quality Analyst. The Quality Analyst is responsible for evaluating, identifying, and analyzing with the goal of improving quality, and ensuring delivery of SLA quality metrics.
Responsibilities
Day to Day
Evaluate recorded calls to identify areas of service delivery that did not meet performance standards
Provide timely feedback to Quality Manager, Call Center Operations, Call Center Leadership and assigned Agents
Provide timely coaching to agents in conjunction with Supervisor to ensure continuous improvement
Collaborate with Quality team to maintain quality standards and ensure proper evaluation methodology
Ensure compliance with BroadPath, Client, and HIPAA Regulations
Basic Qualifications
1-3 Years provider enrollment/ credentialing experience
Minimum of one year of recent experience as a call center Quality Analyst
Experience measuring employee performance including coaching to call center metrics
Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
Excellent verbal and written communication skills
Ability to remain focused and productive each day though tasks may be repetitive
Requires Experience with PECOS and MCS Systems
Money &Perks
Competitive Salary
Exclusive HiveLife entertainment events, and invitation to join our Diversity, Equity, + Action Committee
Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one year of full-time employment, you will receive access to our Major Medical Plan, 401K, Career Advancement Opportunities, and our one of a kind Bhive kit
Uncapped Employee Referral Program & Weekly Pay Days!
Preferred Qualifications
1 year quality analyst experience or equivalent
1 year experience in client facing role