Help patients access the care they need.
About Cardinal Health Sonexus™ Access and Patient Support
Cardinal Health Sonexus™ helps specialty pharmaceutical manufacturers remove barriers to care so patients can access, afford, and stay on their prescribed therapies. Our team blends clinical expertise, advanced technology, and compassionate service to make treatment more accessible for patients while driving success for healthcare partners.
Position Summary
The Quality Assurance Coordinator plays a key role in ensuring the accuracy, compliance, and quality of call center operations within Cardinal Health’s Sonexus™ Patient Support Services. This role involves transcribing and reviewing patient and provider calls, identifying adverse events, and ensuring documentation meets regulatory and client standards.
Schedule & Location
- Full-time | Remote (U.S.)
- Training: 8:00 a.m.–5:00 p.m. CST (mandatory attendance required)
- Standard Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. CST
- Overtime may be required based on business needs.
Responsibilities
- Transcribe inbound and outbound patient and healthcare provider calls for quality and compliance review.
- Review and verify adverse event reports before submission to the client’s safety team.
- Ensure all documentation aligns with regulatory and client guidelines.
- Identify trends or training needs and escalate appropriately.
- Maintain confidentiality and accuracy in all transcription and reporting.
- Collaborate effectively with integrated teams and maintain steady communication flow.
- Support a fast-paced work environment while meeting performance expectations.
Qualifications
- 2+ years of experience in a call center, transcription, or quality review role preferred.
- Certified Medical Transcriptionist (CMT) strongly preferred.
- Knowledge of medical terminology and regulatory documentation standards.
- Exceptional listening and attention-to-detail skills.
- Strong organizational and time management abilities.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Excellent written and verbal communication.
- Comfortable working independently and meeting deadlines.
Technical Requirements (Remote Work)
- Dedicated, private, distraction-free workspace.
- High-speed, hardwired internet connection (no Wi-Fi or satellite):
- Download: 15 Mbps minimum
- Upload: 5 Mbps minimum
- Ping rate: Max 30ms
- Must use a surge protector with network line protection for company equipment.
Compensation & Benefits
- Pay Range: $17.90 – $25.60 per hour (commensurate with experience and location)
- Bonus Eligible: No
- Benefits include:
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company match
- Health savings and flexible spending accounts
- Disability coverage (short- and long-term)
- Paid parental leave
- Wellness programs and Employee Assistance Program (EAP)
- Early wage access via myFlexPay
Who Thrives Here
You enjoy precision, accountability, and purpose-driven work. You can balance analytical review with empathy for the patients behind the data.
Equal Opportunity
Cardinal Health is an Equal Opportunity/Affirmative Action Employer that celebrates diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, or other protected characteristics.
Application Window Closes: December 22, 2025
If interested, apply early—applications are reviewed on a rolling basis.
Happy Hunting,
~Two Chicks…