This is an ops-heavy support role that keeps contact center teams moving by handling new hire IDs, offboarding, client credentials, and roster accuracy. If you’re organized, fast, and strong in Excel, you’ll be the glue between Ops, IT, Recruiting, and the client when access issues pop up.
About BroadPath
BroadPath is a work-from-home services company supporting contact center operations, often in healthcare-adjacent environments. This role partners across internal teams and clients to keep agent credentialing, access, and reporting clean and compliant.
Schedule
- Remote (U.S.)
- Full-time schedule not listed
- Cross-functional role supporting daily, weekly, and monthly reporting needs
What You’ll Do
- Process new hire IDs and manage offboarding workflows
- Submit, track, and escalate issues related to agent client credentials
- Maintain accurate rosters and access records
- Collaborate with Operations, Clients, Training, Project Management, Reporting, IT, and Recruiting
- Track attrition in Salesforce and QuickBase
- Produce daily, weekly, and monthly reporting
- Support PHI cleanup and compliance needs as required
- Troubleshoot issues quickly, identify root causes, and drive resolutions in a fast-paced environment
- Influence stakeholders, communicate clearly, and manage priorities with urgency
What You Need
- Intermediate to advanced Microsoft Windows and Microsoft Office skills (strong emphasis on Excel)
- Familiarity with user settings, preferences, and common productivity tools
- Excellent written and verbal communication skills
- Highly organized, detail-oriented, and urgency-driven
- Ability to multitask and manage competing priorities in a fast-paced environment
- Strong customer service mindset with focus on client satisfaction
- Understanding of contact center processes and support operations
- Comfort working collaboratively with IT service teams
Benefits
- Not listed in the posting (compensation is based on market range and may vary by location)
This is the kind of role where you win by being the person who closes loops: access granted, roster updated, issue documented, trend flagged.
Keep access tight. Keep rosters clean. Keep the floor running.
Happy Hunting,
~Two Chicks…