This is the behind the scenes role that keeps remote operations from falling apart. You’ll handle new hire IDs, offboarding, credential tracking, roster accuracy, and reporting, basically making sure people have the right access at the right time and nothing slips through the cracks.
About BroadPath
BroadPath builds work from home teams that support healthcare operations at scale. They partner with clients to run critical functions like contact center support, compliance driven workflows, and operational coordination, with a strong emphasis on accuracy and security.
Schedule
- Remote, work from home
- Full time (schedule not listed in the posting)
What You’ll Do
⦁ Process new hire IDs and manage offboarding across multiple internal teams and client needs
⦁ Submit, track, and escalate issues tied to agent client credentials and access
⦁ Maintain accurate rosters and ensure updates are reflected consistently
⦁ Track attrition in Salesforce and QuickBase and keep data clean and current
⦁ Deliver daily, weekly, and monthly reporting with strong attention to accuracy
⦁ Support PHI cleanup and compliance needs as required
⦁ Coordinate with Operations, Clients, Training, Project Management, Reporting, IT, and Recruiting to keep provisioning moving
What You Need
⦁ Intermediate to advanced Microsoft Office skills, especially Excel
⦁ Strong proficiency with Windows and common productivity tools and settings
⦁ Excellent written and verbal communication skills
⦁ Highly organized, urgent follow through style, and strong attention to detail
⦁ Proven ability to multitask and prioritize in a fast paced environment
⦁ Comfort working with IT service teams and navigating cross functional workflows
Benefits
⦁ Work from home environment
⦁ Inclusive workplace culture (BroadPath’s stated commitment to diversity and equal opportunity)
Preferred
⦁ Experience with Salesforce, QuickBase, or similar databases
⦁ Contact center operations background (BPO experience is a plus)
⦁ Project management skills or experience
⦁ Experience supporting PHI handling and compliance workflows
Real talk: this job will reward someone who is obsessed with clean lists, tight handoffs, and not letting “access issues” become a fire drill. If that’s you, you can stand out fast.
If you paste 5–7 resume bullets from your most relevant roles, I’ll rewrite them to match this posting (Excel, reporting, cross functional coordination, credentialing/access, compliance) so you can apply with a sharper fit.
Happy Hunting,
~Two Chicks…