If you’re the organized, spreadsheet-savvy person who keeps teams from spiraling when new hires start and people roll off, this role will feel like home. You’ll manage provisioning, offboarding, credential issues, and reporting, basically being the quiet backbone that keeps operations moving.
About BroadPath
BroadPath is a work-from-home company supporting healthcare organizations with services that keep operations running smoothly and members supported. They build remote teams focused on quality, speed, and consistency. They also emphasize an inclusive culture that values different backgrounds and perspectives.
Schedule
- Fully remote (United States)
- Schedule details not listed in the posting (expect standard business hours aligned to operations needs)
- Reporting cadence includes daily, weekly, and monthly deliverables
What You’ll Do
- Process new hire IDs and manage offboarding workflows in collaboration with Operations, IT, Recruiting, Training, and Client teams
- Submit, track, and escalate issues related to agent credentials and client access
- Maintain accurate rosters and ensure data stays clean and compliant (including PHI cleanup)
- Track attrition within Salesforce and QuickBase and keep stakeholders informed
- Produce daily, weekly, and monthly reporting to support operations and client needs
- Analyze issues quickly, identify root causes, and communicate solutions with urgency
What You Need
- Intermediate to advanced Microsoft Office skills, with strong emphasis on Excel
- Strong organization, attention to detail, and a sense of urgency in a fast-paced environment
- Strong written and verbal communication skills and comfort coordinating across teams
- Ability to juggle multiple priorities, troubleshoot access issues, and keep work moving without constant supervision
- Familiarity with Windows and common productivity tools (settings, preferences, day-to-day user support)
Benefits
- Work from home
- Cross-functional exposure (Ops, IT, PM, Reporting, Clients, Recruiting)
- Skill growth in provisioning, reporting, and operational support
If you’re strong in Excel and you’ve got that “I can keep ten plates spinning without dropping one” energy, apply now while it’s open.
This is one of those roles that doesn’t get applause, but everything breaks when it’s not done well. You’ll be the reason it doesn’t break.
Happy Hunting,
~Two Chicks…