Help keep large remote teams running smoothly behind the scenes. This fully remote Provisioning Specialist role is perfect if you love spreadsheets, systems, and making sure all the moving parts stay organized and on time.
About BroadPath
BroadPath builds virtual teams for healthcare and contact center clients nationwide, supporting everything from operations to member services. They’re fully remote by design, with the tools, structure, and culture to help people do focused, detail-heavy work from home without feeling isolated.
Schedule
- Full-time, work-from-home position
- Standard weekday hours, with some flexibility depending on project needs
- Must be comfortable working in a fast-paced environment with daily, weekly, and monthly deadlines
What You’ll Do
- Partner with Operations, Clients, Training, Project Management, Reporting, IT, and Recruiting to process new hire IDs and manage offboarding
- Submit, track, and escalate issues related to agent client credentials, keeping client access accurate and up to date
- Maintain clean, accurate rosters across systems and manage attrition tracking in Salesforce, QuickBase, and related platforms
- Handle Protected Health Information (PHI) cleanup in line with compliance requirements
- Produce and deliver daily, weekly, and monthly reports with a strong focus on accuracy and timeliness
- Analyze issues quickly, identify root causes, and work with IT and other teams to resolve access or provisioning problems
- Support contact center operations by understanding how user access, IDs, and tools impact frontline performance
- Juggle multiple provisioning tasks at once while prioritizing what truly needs attention first
What You Need
- Intermediate to advanced Microsoft Windows and Office skills, especially strong Excel skills
- Excellent written and verbal communication skills for working with internal teams and clients
- High level of organization, urgency, and attention to detail in a fast-paced, remote environment
- Proven ability to multitask and manage competing priorities without dropping the ball
- Comfort working with user settings, preferences, and common productivity tools
- Experience with Salesforce, QuickBase, or similar database platforms (preferred but not required)
- Background in contact center operations and/or BPO support is a plus
- Project management experience or skills are a strong advantage
Benefits
- Competitive pay aligned with your experience and the market for remote provisioning roles
- Fully remote work with no commute and a setup built for virtual teams
- Opportunities to grow skills in reporting, systems, and project support
- Collaboration with multiple departments, giving you broad visibility into operations
- A diverse, inclusive culture that values problem solvers and strong communicators
Roles like this move quickly, so if it fits your skills and you want a remote role with real responsibility, don’t sit on it.
You’ve been doing “behind-the-scenes hero” work already – this just lets you get paid for it from your own home office.
Happy Hunting,
~Two Chicks…