Keep onboarding smooth, credentials accurate, and operations moving with speed and precision.
About BroadPath
BroadPath delivers agile, work-from-home solutions that support health plans and service teams nationwide. We’re committed to empowering our employees, assuming the best intentions, and transforming customer and client experiences through innovative virtual operations. Join a company where your voice matters, your ideas are valued, and your growth is supported.
Schedule
- Full-time
- 100% remote
- Standard business hours
- No weekend work
- Training: Monday–Friday, 8am–5pm PT
Responsibilities
- Process new hire IDs and manage offboarding across Operations, Clients, IT, Training, Recruiting, Project Management, and Reporting
- Submit, track, escalate, and resolve agent credentialing issues with urgency
- Maintain accurate rosters and manage attrition tracking in Salesforce and QuickBase
- Produce required daily, weekly, and monthly reports
- Perform PHI cleanup and ensure compliance standards are met
- Provide exceptional support to internal teams and clients
- Identify root causes quickly and resolve provisioning issues in fast-paced environments
- Collaborate with IT service teams to troubleshoot and resolve access-related problems
- Manage multiple priorities while maintaining accuracy and organization
Requirements
- Intermediate to advanced Microsoft Office proficiency (especially Excel)
- Strong understanding of user settings, productivity tools, and Windows environments
- Excellent written and verbal communication skills
- Highly organized with strong attention to detail and urgency
- Ability to multitask and manage competing priorities
- Strong customer service mindset
- Experience in contact center operations is a plus
- Project management experience is a plus
- Experience with Salesforce or QuickBase preferred
Benefits
- Competitive compensation (location-based range)
- Weekly pay
- Fully remote role
- Inclusive, diverse, employee-centered culture
- Opportunities to grow within a fast-moving operations environment
Own the provisioning process that keeps teams functioning and clients supported—your work drives accuracy, compliance, and operational flow.
Happy Hunting,
~Two Chicks…