At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
The Proposal Coordinator supports the development of responses to customer RFx (Information, Proposals, Qualifications) documents and proactive proposals independently and in support of other proposal team members. The position coordinates all components of responses to commercial and public sector requests, helps write new content, and assembles all documents needed to complete the proposal. Other responsibilities include participating in win strategy discussions, writing section narratives, editing the document and ensuring that submissions meet response requirements and guidelines.
You may also assist Proposal Managers with development of more complex, multi-solution proposals, including understanding and articulating win themes and Iron Mountain’s value proposition. For assigned solutions, lead proposals in line with defined processes and best practices, identifying appropriate content and content gaps and ensuring the timely submission of accurate, compliant responses. A key responsibility will be helping to dissect completed proposals for new and revised content that can be added to the content management platform.
Fluency in French or Spanish is a plus.
Key Responsibilities
- Manage the complete lifecycle of multiple, concurrent proposals in line with defined processes and best practices, ensuring documents are customer-focused and articulate value. Provide direction and support to the sales lead throughout the proposal process.
- Provide timely, professional and customer-centric responses using tools including a content management system, intranet and cloud-based resources.
- Collaborate with Proposal Managers and leadership to successfully establish priorities and execute deadlines using proposal schedules, status calls and other resources.
- Coordinate formatting, graphics, editing and other document management activities throughout the proposal process. Ensure documents adhere to corporate brand, customer requirements, formatting and quality standards.
- Communicate with designated subject matter experts to understand complex solutions and write non-standard responses to RFP questions. Maintain professional working relationships with SMEs in identified function groups such as HR, Marketing, Legal, IT, Security, Operations and other key stakeholders.
- Consolidate input from a variety of contributors into the required format. Influence team members to meet assignment obligations without direct authority.
- Participate in draft reviews and provide guidance related to clarity, completeness, compliance and alignment with solution, win strategy and evaluation criteria.
- Serve as backup to the Proposal Manager when he/she is not available to lead status calls or answer questions.
- Contribute new and updating existing regional content to the proposal library. This includes Q&A pairs, commonly used documents and graphics.
- Close out final proposals in Salesforce.com and team shared drive. Track submitted proposal to final win/loss determination.
Required Knowledge, Skills and Experience
- College degree in journalism, communications, marketing or similar field
- Minimum two years of experience coordinating proposals for the public sector and/or commercial markets
- Ability to prioritize and multitask within a fast-paced, challenging and deadline-driven environment
- Excellent writing, editing and proofreading skills and familiarity with style rules (AP Stylebook, Oxford Style Manual)
- Organizational skills and attention to detail required
- Fluency in English required, fluency in French or Spanish is a plus
- Proficiency in MS Office, Google Suite, Adobe Acrobat and similar platforms
- Experience with content management systems and proposal libraries preferred
- APMP certification is a plus
Reasonably expected salary range: $62,300.00 – $77,900.00
Category: Sales Operations Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.