Project Manager-Data – II

Telecommunications | Project Manager

 Basking Ridge, ,  New Jersey  Contract  Feb 10, 2025 

Job Description:

  • Client is seeking a strategic and data-driven Customer Insights Senior Manager to join client’s growing team.
  • In this role, candidate will lead the development of dashboards within Qualtrics to create actionable insights from survey data, influencing business decisions and driving customer-centric strategies across the organization.
  • Candidate will build dashboard structures, establish best practices, management workflows and integrate data sources to gain a comprehensive understanding of customer needs and passions.
  • Candidate’s work will drive decision-making, shape growth strategies within the business, and foster a customer-centric culture throughout interactions with internal stakeholders.

Candidate will be doing:
Establish Qualtrics Operational Dashboards and Best Practices:

  • Create connections, synergies, and ways of working with ‘owners’ of data throughout Client
  • Partner with the VGS Data and Analytics (D&A) organization to fully integrate information from Enterprise Data Warehouse (EDW), Journey Experience Transformation (JET), and other sources into Qualtrics.
  • Develop client’s strategy on insights and communication of data and analytics within Voice of the Journey and Voice of the Product to show the whole picture of the customer relationship with Client
  • Partner across Client Consumer Group(VCG), Customer Marketplace Insights (CMI), and other Customer Experience (CX) teams feed survey data into their category models and create self-serve tools and resources
  • Serve as lead data strategist to identify and integrate new data streams
  • Develop new predictive models and work with stakeholders to improve existing ones to solve complex data-related questions.
  • Develop applications within existing systems as well as visual dashboards.
  • Ensure data quality and promote process improvements.
  • Create standardized analytical approaches and guidelines to avoid delivering conflicting recommendations to leadership.
  • Communicate and drive support for the widespread adoption of analytic standards.
  • Conduct deep and broad data analysis across data sets (structured and unstructured) and channels to identify and deliver actionable brand-level analytics, macro trends, cross-enterprise analytics, etc.

Use Customer Data to Accelerate End-to-End Insights:

  • Aid in the development of the relationship with Qualtrics across CXO to ensure we leverage their entire suite of capabilities and identify new use cases.
  • Develop new, cutting-edge insights products that use the power of multiple data sources and machine learning to listen to our customers wherever and whenever they are talking in addition to traditional survey research.
  • Demonstrate a working knowledge of other platforms (Medallia, in-house, etc.) to be able to apply best practices broadly and understand how that data can be connected.
  • Use your broad knowledge of industry-leading emerging technologies to create a roadmap for how client will adopt the use of AI, NLP, etc., across all our customer listening posts and insights.

Generate impactful data insights that drive strategic decisions:

  • Partner with team members to update project plans as needed and communicate requirements
  • Go beyond crafting reports and dashboards to translating numbers into presentations and recommendations to various audience functions and levels.
  • Prioritize the work and the platforms used to focus on what really matters.

Client is looking for:
Candidate will need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Survey platform expertise dashboard expertise to standardize analytical approaches and norms to avoid conflicting data/stories.
  • Expertise in using analytics and insights to drive a stronger bias to action in the business unit.
  • Advanced understanding of research methodologies (qualitative and quantitative), including a familiarity with all CPNI rules/regulations.

Even Better if candidates have one or more of the following:

  • Six or more years of relevant research, data science, and/or analytics experience.
  • Deep knowledge of and expertise in all capabilities offered by Qualtrics and/or other similar customer insight platforms.
  • Technical expertise (statistical packages, SQL, data visualizations, etc.) alongside strategic leadership.
  • An appetite for continuous improvement of our analytical products and processes built on a solid foundation of a lifelong love of learning
  • A high level of curiosity and an investigative mindset with an attention to detail, a tenacity of thought, the flexibility to adapt to new challenges, and the resiliency to overcome short-term hurdles by staying focused on the team’s deliverables.
  • Demonstrated expertise in multiple research methodologies and VOC measurement tools to set and maintain best practices related to methodology/research standards, sample standards, data taxonomy, data visualization/storytelling, etc.
  • Advanced ability to translate end-user requirements into technical product design language to create high-performing platforms and products that deliver relevant and actionable insights.
  • Previous experience establishing operations, guidelines, standards, governance and prioritization, etc.
  • Developing insights using analysis, data mining and architecture, system connections and correlations, etc.

Qualification:
Must Have:
Applications:

  • Enterprise applications: 2 years

Basic Networking:

  • Secure communication protocols (SSH, SFTP): 2 years

Clerical:

  • Data comparison
  • Data sorting
  • Data Verification
  • Electronic Distributing

Complex Problem-Solving Skills:

  • Problem Solving Skills

CPNI:

  • CPNI Requirement: No

Enterprise Databases:

  • SQL: 2 years

Needs Analysis and Design:

  • Requirements Gathering: 2 years

Process:

  • Organizational Skills

Project Management:

  • Project Management: 2 years

QA Tools:

  • E2E testing: 4 years

Social Skills:

  • Communication Skills

Work Experience:

  • 2 to 4 Years: No

Nice to Have:
Education / Experience:

  • Bachelors Degree (or equiv.): No

Enterprise Databases:

  • MySQL: 1 years

Note:

  • Position can be 100% remote.

Pay Range: $70hr – $72hr on w2 
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

APPLY HERE!