Employer: FHI 360
Essential Job Functions:
The Program and Technical Assistant is a member of the Online Engagement team reporting to the Project Manager, Online Engagement and collaborates extensively with other OPEN staff and ECA/A/L to assist with coordination, logistics and data collection and management related to participation and engagement in programs. The person in this role will assist in the compilation and analysis of data from our social media platforms, AE Live webinar series, and CoP online platform. This role will also play an essential support function for procurement processes, supporting and tracking vendor registration and the receipt and processing of consultant agreement and vendor service invoices.
Specific responsibilities include:
- Exports course data, cleans and manipulates data, and stores data in appropriate trackers. Performs data entry and analysis, including updates to Community of Practice alumni trackers and reports and AE Live participant records.
- Provides support for alumni account creation using Microsoft Azure. Provides support for Hivebrite Community of Practice access.
- Monitors Online Engagement Team related inboxes and provides timely, accurate and professional responses to program stakeholders including participants, alumni, partners, and Department of State staff.
- Deploys AE Live attendance quiz surveys, monitors responses, and analyzes results.
- Compiles session and series gradebooks for the AE Live webinar program and uploads data to maintain virtual program records in the program’s custom nomination and registration portal (database).
- Supports the scheduling and virtual set up of Community of Practice events
- Maintains program information on program websites and resource centers, where appropriate
- Provides administrative support for program procurement and finance tasks such as setting up vendors, creating purchase requisitions, and processing payment requests.
- Maintains existing project file filing system by creating and adding to document management sites and coordinating the storage and archiving of project files.
- Other activities, as required.
Qualifications
- Associate’s Degree Required – Bachelor’s degree preferred.
- Typically requires 0-2 years of program and administrative support experience. At least 1 year of experience in an office setting is required.
- Strong oral and written communication skills required; please submit a cover letter in addition to a resume to describe your interest in this specific program and position.
- Ability to manage and process a large volume of data; must be detail-oriented and accurate.
- Prior experience with data management or data collection for online systems.
- Proven organizational skills: ability to multitask, work independently as well as on a team, take initiative, meet deadlines, solve problems and be flexible.
- Strong computer skills including use of databases, survey software, word processing software, Microsoft Excel, SharePoint, and Google (docs, sheets, forms, etc.).
- Must be able to read, write and speak fluent English.
- Knowledge of basic HTML and website management (Drupal, WordPress, Wix, etc.) preferred
- Prior experience in a non- governmental organization (NGO) preferred.
- Prior experience with Deltek CostPoint or other finance/accounting system preferred
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.
FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.
About Us
FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, technology, communication and social marketing — creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries and all U.S. states and territories.
As we evolve to meet the challenges of the future, we stand committed to the principles that have guided our organization for the last 40+ years. Our work continues to be grounded in research and science, strengthened by partnerships and focused on building the capacity of individuals, communities and countries to succeed.
FHI 360 staff working in the United States are required to be fully vaccinated for COVID-19, regardless of the type of project or client they serve, or of their employment status (full/part-time, remote, telework, or in-office), unless an accommodation applies. FHI 360 complies with federal, state, and local laws with regard to accommodations related to this policy.
FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.
FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.