About Pinterest:
Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.
Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.
As a Process Specialist, you will work with the Sales team to address questions regarding account assignments and reconcile any misalignments. This work touches a significant portion of our revenue and is growing rapidly. You will also ensure the data integrity of our internal sales systems. You will partner with the Operational Excellence team to identify process and tooling improvements to ensure a seamless user experience.
What you’ll do:
- Execute daily account creation and account assignment work across all Sales channels
- Ensure timely and accurate lead routing and assignment
- Understand Pinterest account ownership principles and guidelines to resolve account ownership inquiries and escalations
- Improve data hygiene in our CRM system through daily maintenance, proactive cleanup efforts, and implementation of data validation rules
- Identify and implement process improvements across account ownership, account creation and lead routing workflow
What we’re looking for:
- Experience in operational or support role experience
- Experience handling and completing ad hoc tasks in a timely manner
- Clear, concise, communication to stakeholders at all levels
- Ability to build trusted relationships
- Ability to use sound business judgment in nuanced situations to keep projects moving forward
- Experience working with Salesforce
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