This role is for a builder. You’ll take new payment products from “great idea” to “running clean in the real world” by designing workflows, tightening controls, documenting SOPs, and making sure teams can actually support what gets launched. If you like process mapping, cross-functional wrangling, and making operations smoother after go-live, this is your lane.
About One Inc
One Inc provides insurers a digital payments platform designed to improve customer experience while reducing risk and payment processing costs. They operate at significant scale in insurance payments, managing more than $2.5B annually across their platform.
Schedule
- Full-Time, Remote (United States)
- Salary range: $79,000–$89,000/year
- Works across Product, Technology, Business teams, and external vendors/partners
What You’ll Do
- Support the operationalization of new payment products from concept through launch, ensuring smooth integration into One Inc’s platform
- Coordinate with cross-functional teams to define and implement workflows, procedures, and controls for each new product
- Create, maintain, and update SOPs, process flows, and control documentation aligned to best practices and regulatory requirements
- Design and implement operational controls to reduce risk, strengthen security, and maintain reliability and compliance
- Facilitate cross-functional collaboration and communication to support compliant, well-governed launches
- Partner with vendors and external stakeholders to streamline payment operations and reduce redundancy
- Identify opportunities for automation and scalable process improvements as product offerings expand
- Develop training materials and deliver training to internal teams on new procedures and workflows
- Monitor post-go-live performance against KPIs and SLAs, troubleshoot operational issues, and adjust processes as needed
- Track operational performance of newly launched products and provide insights and recommendations for continuous improvement
What You Need
- Bachelor’s degree in business or a relevant field
- 5+ years of experience in the payments industry
- Knowledge of digital payments, fintech, or SaaS operating models (preferably banking, financial services, or insurance tech)
- Working knowledge of payment rails and flows (ACH, credit/debit cards, real-time payments, etc.)
- Experience in regulated environments; familiarity with PCI-DSS, NACHA, AML/KYC preferred
- Hands-on experience with workflow/project tools (Jira, Asana, Monday.com)
- Strong skills in: process mapping, SOP development, operational controls, risk/compliance awareness, stakeholder communication, and vendor coordination
- Bonus: Lean Six Sigma certification or similar process improvement training
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Stock options
- Work/life balance focus
- Promote-from-within culture
Quick reality check (so you don’t waste time): this job is very payments-industry heavy. If your background is more general ops/project work without payment rails and compliance exposure (PCI/NACHA/AML), you’ll need to tailor your resume hard to prove you’re not learning payments from scratch.
If this role fits, go into your resume and make sure these words show up clearly: process mapping, SOPs, operational controls, product launch/go-live, KPIs/SLAs, ACH/card flows, risk/compliance, cross-functional leadership, Jira/Asana.
Happy Hunting,
~Two Chicks…