If you’re the person who can look at a messy operational workflow and immediately see how to make it faster, cleaner, and safer, One Inc needs you. This role sits at the center of launching new payment products, building the operating playbook around them, and making sure everything runs smooth, compliant, and scalable post-launch.
About One Inc
One Inc provides insurance companies with a digital payments platform that streamlines inbound and outbound payments while reducing risk and processing costs. They operate at scale, managing more than $2.5B in payments annually, and build solutions designed for convenience, continuity, and secure digital payment experiences.
Schedule
- Full-time, remote (United States)
- Pay range: $79,000–$89,000 (final offer based on experience, skills, location, and other factors)
What You’ll Do
- Support operationalization of new payment products from concept through launch, ensuring smooth integration into One Inc’s platform
- Coordinate with cross-functional teams to define and implement workflows, procedures, controls, and launch readiness plans
- Create and maintain documentation for payment operations, including SOPs, process flows, and operational controls
- Design and implement operational controls to ensure compliance, reduce risk, and strengthen reliability and security
- Partner with Product, Technology, and business teams to drive launches while keeping compliance and risk management front and center
- Continuously optimize payment operations workflows to reduce redundancy, improve efficiency, and support scale as new products roll out
- Identify opportunities for process automation and operational improvement
- Build training materials and deliver training sessions so internal teams can support new products effectively
- Monitor post-go-live performance against KPIs and SLAs, troubleshoot issues, and adjust workflows as needed
- Track and report operational performance, delivering insights and recommendations for continuous improvement
What You Need
- Bachelor’s degree in business or a related field
- 5+ years of experience in the payments industry
- Strong knowledge of digital payments, fintech, or SaaS operating models (banking, financial services, or insurance tech preferred)
- Working knowledge of payment flows: ACH, credit/debit card, real-time payments, etc.
- Experience in regulated environments, with familiarity around PCI-DSS, NACHA, and AML/KYC requirements preferred
- Hands-on experience with workflow tools like Jira, Asana, or Monday.com
- Strong process mapping, documentation, and SOP development skills
- Comfort owning operational controls and partnering across teams/vendors to execute clean rollouts
- Clear communicator with strong stakeholder management and problem-solving skills
Benefits
- Competitive salary range
- Remote work environment
- Exposure to high-impact product launches in digital payments
- One Inc may also offer medical, dental, vision, life insurance, stock options, and more depending on role eligibility and company policy
If you like owning the “how it actually works” layer between product vision and real-world operations, this is a strong fit.
Happy Hunting,
~Two Chicks…