Company: Allstate Insurance Company
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Profile
We are seeking a Process Designer to join our newly formed Digital Transformation Office. As an internal consultancy, we are responsible for driving operational consistency initiatives that improve the customer experience and enable the organization to deliver transformative growth initiatives. Our goal is to eliminate complexities, inefficiencies, high-cycle times, and costs that conflict with simple and affordable insurance, with the customer at the center of everything we do.
As a Process Designer, you will play a critical role in building an innovative, digitally focused, process intelligent organization that is committed to improving the customer experience. You will be responsible for functional design, process design, and UX leveraging cutting-edge technology such as machine learning, artificial intelligence, information retrieval, intelligent automation, process mining, task mining, and natural language processing.
Job Summary:
The Process Designer uses their user-centered design skills, process mapping, and functional skills to help frame design solutions that meet user needs while fulfilling key business objectives. This role is responsible for applying knowledge of user-centered design methods, human-computer interaction and industry best practices to drive useful and usable interface design solutions.
Key Responsibilities:
- Partner with Solution, Product, Engineering, Data Science, and Marketing on project goals
- Partner with XD team specialist when appropriate for the product
- Make optimization functional design with the product manager and solution consultant
- Leverage data and user feedback to drive design decisions
- Lead and create rapid iterations of design prototypes that can be tested and validated quickly
- Commit to quick feedback loops and keeping focused on outcomes over deliverables
- Keep up-to-date in the field by monitoring digital trends, attending workshops and joining professional groups
Supervisory Responsibilities:
This job does not have supervisory duties.
Education and Experience:
• Bachelor’s Degree or equivalent
• 5 or more years of related experience
Functional Skills:
- Expert level proficiency in Interaction Design/Information Architecture and at least one more UX discipline: User Research, Visual Design, or Content Strategy
- Experience building functional designs for applications using Automation, Intelligent Document tools, Machine Learning and other tools
- Ability to quickly produce clickable prototypes
- Experience using Lean UX methodology
- Experience with design systems, pattern libraries, and Web development frameworks
- Has an entrepreneurial spirit and not afraid to stand up for what they believe is the right product
- Excellent communication, including storytelling, writing, and presentation
- Excellent organizational and time management skills
Compensation offered for this role is $82,000.00-$146,125.00 per year and is based on experience and qualifications.