Privacy Support Specialist

ClassDojo’s mission is to give every child on Earth an education they love.

We started by building a network that connects teachers, children, and families. ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally. They use it to share what’s happening throughout the day through photos, videos, messages, and activities. It is actively used at an unprecedented scale: in over 95% of US schools, reaching ~51 million children in ~180 countries. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.

We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with deep backgrounds in education and large scale consumer internet, including Instagram, Netflix, Dropbox, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too.

We are hiring a privacy support specialist to handle privacy requests coming from a variety of users. This can be parents, teachers, tutors, school leaders, children, and even government bodies. This is a critical role to provide our community the right support as we continue to scale multiple products. It is a small team where your feedback and ideas will have significant influence.

What you’ll do:

Accurately respond to escalated customer support tickets in a timely fashion
Identify and document product and process improvements that you are observing from customer interactions
Enhance the documentation and training materials of our privacy/safety customer support protocols
Work with legal, trust & safety, product teams, and leadership to respond to highly sensitive issues
You will be a match if:

You have 3+ years responding to escalated customer service requests with ticketing software such as Zendesk
You are comfortable handling sensitive communications and subject matter
You have excellent written and verbal communication skills and are comfortable interacting with a variety of audiences
You are comfortable managing your own schedule for follow through on all needed tasks
You want to work in a fast-moving company with high expectations
You might be a good fit if:

You have previous experience handling Data Subject Requests and Privacy Inquiries
You have familiarity with OneTrust and Github
You have familiarity with no-code workflow tools such as Zapier, OneTrust, or AirTable

[1] Some more context:

  • ClassDojo’s 125m Metaverse Mission (Forbes)
  • ClassDojo’s Second Act Comes with First Profits (TechCrunch) and Sam’s note about it.