Work from home helping members get fast, accurate answers about their prescription medications. This role is perfect if you’ve got healthcare/call center chops and want steady Monday–Friday hours with weekly pay and clear performance incentives.
About BroadPath
BroadPath partners with health plans and healthcare organizations to provide remote-first support teams across claims, prior auth, and member services. Their entire model is built around virtual work, with tools, training, and leadership designed for people who work from home full time. You’re not an exception in this role – you are the model.
Schedule
- Full-time, work-from-home position with no planned end date
- Training: Monday–Friday, 7:30 a.m.–4:00 p.m. Central Time
- Production: Monday–Friday, between 7:00 a.m.–8:00 p.m. Central Time (you’ll work an assigned shift in this window)
- No weekend work required
- 100% attendance required during the first 60 days (training and nesting)
- Must have a quiet, professional home workspace and reliable hardwired internet (at least 25 Mbps download / 10 Mbps upload)
What You’ll Do
- Answer inbound calls and manage faxes regarding medication prior authorizations
- Provide status updates on prior authorization requests and explain next steps to members and providers
- Review medication inquiries and provider documentation, then accurately interpret and enter data into internal systems
- Contact healthcare providers as needed to gather missing or clarifying information
- Maintain strong documentation and data accuracy while working in multiple systems
- Communicate clearly and professionally in both verbal and written formats
- Multitask between systems, calls, and documentation in a fast-paced environment
- Work independently while staying connected and collaborative with your remote team
- Participate on camera for training, meetings, and check-ins as part of BroadPath’s culture of connection
What You Need
- At least 1 year of experience in healthcare, claims, or medical administrative work
- At least 2 years of customer service or call center experience
- At least 6 months of recent continuous employment with a previous employer
- Strong computer and data entry skills; comfortable with Microsoft Windows and multiple systems
- Knowledge of medical and healthcare terminology
- High school diploma or equivalent
- Excellent communication skills and a professional phone presence
- Ability to juggle multiple priorities, stay accurate, and hit deadlines in a fast-paced environment
- Reliable hardwired internet and your own equipment: 19″ or larger monitor with VGA or HDMI port and cable, USB wired mouse, ethernet cable, and (optionally) a USB wired keyboard
Preferred
- Prior experience managing or processing medication prior authorizations
- Previous work-from-home experience in a healthcare or call center setting
Benefits
- Base pay of 16.00 dollars per hour for training and nesting; 16.50 dollars per hour in production
- Bonus opportunities during the first 4 weeks (training + nesting) that can bring your pay up to 18.00 dollars per hour based on performance and attendance
- Weekly pay
- Fully remote, no-weekend schedule
- Clear performance metrics (QA, accuracy, adherence, attendance) so you know exactly how to succeed
- Inclusive, diverse culture that values on-camera connection, authenticity, and teamwork
If you’ve got the healthcare and call center background and you’re serious about a stable, remote role with weekly pay, this is one to jump on.
Happy Hunting,
~Two Chicks…