Location: Various Locations
Work Type: Full Time Regular
Job No: 502196
Categories: Finance/Accounting, Administrative/Support, Remote Work
Application Closes: Open Until Filled
For this position, Premium Services, is looking for an experienced, self-motivated, and results-oriented associate responsible for the accurate preparation of complex premium and billing audits. This position will actively participate in an environment that embraces change and innovation, learning, and interactive feedback while adhering to billing and finance policies, procedures, and internal controls.
WHAT YOU’LL DO:
Performs the more sensitive and complex nonstandard premium processing functions for group insurance products. Receives and determines the intent of customer inquiries and accurately responds by investigating, analyzing, and resolving all questions and concerns to meet customer expectations while maintaining production, quality, and time service requirements.
Identifies trends, risks, and indicators through analysis of financial and nonfinancial data. Determines and recommends premium, billing and enrollment alternatives to support non-standard requests to established processes and systems.
Establishes and maintains effective working relationships with personnel at all levels of the Company to assure the successful implementation and delivery of programs
Operates collaboratively while building relationships with business partners.
Serves as a subject matter expert for other Group Billing and Administration staff, as well as Group offices, brokers, policyholders, and other internal and external parties. Serves as a mentor to the team by assisting with elevated issues and providing real time coaching and feedback and day to day guidance.
Assists in maintaining accountability and integrity of vendor relationships. Provides on-going vendor customer relationship support through coordination, preparation, and delivery of information regarding customer needs. Develops and administers feedback tools to determine results, enhance customer perceptions, measure customer satisfaction, and evaluate the financial, administrative and customer service impact.
Contributes and executes on ideas to improve business processes and knowledge in the workplace.
ABOUT YOU:
You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
You are able to work remotely and have access to high-speed internet.
Must be located in United States or Puerto Rico.
Strong problem-solving and decision-making abilities with minimal supervision.
Attention to detail and follow-up, analytical acumen, and excellent organizational skills with the ability to handle and prioritize multiple and competing priorities.
Ability to establish and execute against deadlines.
Ability to work both independently and collaboratively in a team environment.
Communicates effectively verbally, non-verbally and in written formats, with peers and internal business partners while tailoring content and approach to the intended audience.
Intermediate knowledge of accounting and billing practices and procedures preferably common to an insurance industry environment.
Intermediate understanding of insurance products.
Proficient with Microsoft Office Suite, including excellent Excel skills.
We recognize that people come with diverse experience and talent beyond just the requirements of the job. Diversity of experience and skills combined with passion is a key to innovation and excellence. If your experience is relevant to what you see listed, please consider applying – we’d love to hear from you!
VALUABLE EXPERIENCE:
Practical experience as a GPS Specialist or equivalent knowledge.
Seasoned knowledge of premium and billing functions, including proficient knowledge of accounting concepts.
Seasoned knowledge of group insurance concepts and all group product lines with an
understanding of the Group Operation and its interrelationships.
WHAT WE CAN OFFER YOU:
A diverse workplace where associates feel a sense of belonging. To learn more about our commitment of Diversity, Equity and Inclusion, please visit our website
An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.
Tuition reimbursement, training and career development.
Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
Flexible spending accounts for healthcare and childcare needs.
401(k) plan with a 2% company contribution and 6% company match.
Competitive pay with an opportunity for incentives for all associates.
Flexible work schedules with a healthy amount of paid time off.
For more information regarding available benefits, please visit our Career Site.
Regular associates working 40 hours a week can earn up to 15 days of vacation each year
Regular associates receive 9 paid holidays in 2023
Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 56 hours of personal time in 2023, prorated based on start date.
Salary Range: $24.00 – $29.00/hr.
Pay commensurate with experience.