CrossCountry Mortgage is seeking a Pre-Approval Coordinator to support the Chelmsford, MA office. This role acts as a liaison between internal and external clients, ensuring borrowers are guided toward the best financial programs by managing the loan process from start to finish.
About CrossCountry Mortgage
CrossCountry Mortgage (CCM) is the nation’s number one distributed retail mortgage lender, with 7,000+ employees, 700 branches, and operations in all 50 states, D.C., and Puerto Rico. Recognized ten times on the Inc. 5000 list of America’s fastest-growing private companies, CCM is known for its entrepreneurial culture, transparency, and commitment to employee success.
Schedule
- Full-time, Remote role (U.S.-based, Eastern Standard Time hours)
- Collaboration with borrowers, Loan Officers, and underwriting teams
What You’ll Do
- Provide excellent customer service by explaining loan programs, costs, and documents to borrowers
- Review and audit income, assets, credit, and disclosures for accuracy and loan stability
- Assist in managing a pipeline of Conventional, FHA, VA, USDA, Jumbo, 203k, and reverse mortgage loans
- Ensure loan structures align with borrower financial circumstances
- Pre-underwrite items including paystubs, W2s, credit reports, bank statements, and more
- Deliver initial and re-disclosure packages to borrowers
- Communicate clearly with borrowers and internal teams to obtain missing documentation
What You Need
- Bachelor’s degree or equivalent experience
- 3–5 years of residential mortgage processing experience (preferred)
- Prior underwriting or processing experience (a plus)
- Knowledge of RESPA, consumer lending regulations, DU, LP, Microsoft Outlook, and Windows
- Strong math, analytical, communication, and time management skills
Compensation
- Hourly Rate: $20.00 – $26.00
- Eligible for per-file bonus
Benefits
- Medical, Dental, and Vision insurance
- 401(k) retirement plan
- Company-provided short-term disability
- Employee assistance and wellness programs
- Recognition programs and supportive growth culture
Join a company that values transparency, career growth, and a people-first culture.
Happy Hunting,
~Two Chicks…