Help ensure accuracy and efficiency in the payoff process by clearing balances and finalizing loan closures for Freedom Mortgage customers.
About Freedom Mortgage
Freedom Mortgage is one of the nation’s largest mortgage lenders, committed to fostering homeownership and providing career growth for its employees. With more than 30 years of experience, we deliver innovative mortgage solutions while maintaining a culture of service, excellence, and inclusion.
Schedule
- Full-time, remote position
- Standard business hours with flexibility for departmental needs
Responsibilities
- Partner with Cash Management to resolve and process short payoffs
- Contact attorneys, title agents, and borrowers as needed to resolve issues
- Research and resolve zero balance loans with outstanding balances on the FISERV system
- Recommend potential write-offs to management when appropriate
- Research and resolve undeliverable borrower refund checks
- Audit paid-in-full (PIF) loans to ensure notices are sent to hazard, tax, and PMI vendors
- Update servicing systems to reflect completed work accurately
- Maintain punctual and consistent attendance
Requirements
- High school diploma or GED required
- 1–3 months of related experience or training preferred
- Strong attention to detail with ability to research and resolve account issues
- Proficiency with Microsoft Office (Word, Excel, Outlook) preferred
- Ability to apply common-sense problem-solving in standardized situations
- Strong written and verbal communication skills
- Ability to work independently and meet deadlines
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement
- Employee loan discounts
- Volunteer time off
- Career growth and training opportunities
This role is ideal for detail-oriented professionals eager to contribute to an efficient loan servicing process in a fast-paced environment.
Happy Hunting,
~Two Chicks…