If you’re the person who can untangle post-close problems without dropping compliance, this role is for you. You’ll handle escalations, loan-level changes, and post-funding clean-up with accuracy, speed, and real ownership.
About GoodLeap
GoodLeap is a technology company providing financing and software for sustainable home solutions like solar, batteries, HVAC, roofing, windows, and more. Their platform has supported more than $27 billion in financing since 2018 and helped over 1 million homeowners adopt energy-smart upgrades. They also support GivePower, a nonprofit delivering clean water and electricity systems globally.
Schedule
- Full-time
- Remote (US)
- Fast-paced environment with SLA-driven escalations and deadline-focused work
- Compensation: $27.07 to $34.23 per hour
What You’ll Do
- Review and process post-funding loan modification requests, including payoff removals and short-funding resolutions
- Facilitate re-approval work by running DU/LPA as needed and validating guideline compliance (GSE, FHA, VA)
- Partner with internal teams to evaluate risk and operational impact of loan-level changes
- Document loan changes thoroughly, including rationale, approvals, and final resolution
- Respond to post-closing escalations within expected SLAs while maintaining compliance and accuracy
- Coordinate post-funding refunds with title companies, including determining administration and ensuring clean processing
- Communicate status updates and resolutions clearly to internal and external stakeholders
- Provide cross-functional coverage and support workflow needs within the Post Close department to maintain service levels
What You Need
- 4 to 6 years of relevant mortgage experience
- Experience running Desktop Underwriter (DU) and Loan Product Advisor (LPA)
- Strong working knowledge of GSE, FHA, and VA guidelines (required)
- Background in loan processing, underwriting, or post-closing operations (highly preferred)
- Strong analytical skills with high attention to detail
- Ability to manage competing priorities, work independently, and meet rigorous deadlines
- Excellent written and verbal communication skills with a professional tone
- Proficiency with Microsoft Office (Word, Excel, Outlook, etc.)
- Encompass experience (plus)
- Professional demeanor
Benefits
- Remote work (US)
- Competitive hourly pay range: $27.07 to $34.23
- Collaborative, cross-functional environment with ownership-based work
This is escalation-heavy and compliance-sensitive, so if you’re sharp on guidelines and you move fast without getting sloppy, go grab it.
Bring your post-close instincts, your documentation discipline, and your “let’s resolve this” energy.
Happy Hunting,
~Two Chicks…