Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.
Come join us at eXp Realty – a 6x Glassdoor Best Places to Work organization!
What makes Transaction Processing great?
Inspired by a common vision, Transaction Processing is dedicated to the mission of supporting our agents and ensuring they receive a seamless transaction experience. Led by an engaged and motivating management team, we offer an industry-leading training program along with multiple avenues for career advancement. It’s no wonder our team members say they love their positions in Transaction Processing! We are “agent success obsessed” and work together every day to make certain our agents are flourishing. Come join our fun and thriving team!
What will you do:
The Post Close department is responsible for gathering and analyzing transactional data processed by the Transaction Settlement team and confirming its accuracy. These responsibilities encompass corrections to files, agent commissions, handling various audits (both internal and external), and other tasks that are assigned.
The Post Close Correction, Analyst is a key collaborator and relied on to successfully document, track, and report findings. They are responsible for keeping up with eXp’s changing technology and processes to perform effectively.
Major Duties & Responsibilities:
- Analyzes transaction files and settlement statements to ensure accuracy of payments
- Maintains documentation related to requests and findings
- Documents and processes system corrections
- Makes appropriate corrections to files in back-office systems
- Research transactions and submit requests for possible correction.
- Maintains an error spreadsheet in Excel or Google Sheets to document data related to error
- Ensures the file is submitted properly for corrections before submitting to back-office.
- Research incidents and analyze transactions for the root cause of agent issue(s).
- Reviews incidents for process errors, documents trends, and assists in coming up with potential long-term solutions
- Identifies short-term solutions and closes the loop with the agent.
- Pulls data reports in the back-office system and compares transaction documents to confirm system accuracy
- Works closely with counterparts in various departments to ensure ongoing audits are completed within the predetermined time frame.
- Creates reports detailing audit findings
How will you grab our attention:
- Experience in the real estate industry required
- Tech-savvy. Experience with Google Suite and Skyslope strongly preferred
- Proficient in Excel and Google Docs/Sheets
- Ability to read and interpret documents including real estate contracts, leases, and settlement statements
- Highly adaptable and a clear-thinking problem solver
- A self-starter on individual projects and a contributing member on team projects with a “can do” attitude
- Excellent written, verbal, and organizational skills
- Ability to maintain confidentiality and work well with agents
- Professional telephone skills
- Strong attention to detail in reviewing documents and entering data is required
- Positive, trustworthy and dependable
- Ability to work remotely with no direct in-person supervision
- High School Diploma/GED required
What eXp Realty provides:
- Robust Medical coverage, as well as Dental & Vision benefits
- Company supplied equipment; laptop, monitor, headset
- FSA plan
- 401k with a 4% match
- Stock option grant
- Fully remote environment
- Amazing company culture
- And more…