Help large employers run their non qualified executive benefit plans from behind the scenes. This remote role lets you own complex plan administration, data, and client communication while supporting long term retirement and incentive strategies for corporate clients.
About Ascensus
Ascensus is a leading independent technology and service platform powering savings plans across America. They support nearly 16 million people in saving for a better today and tomorrow. Their culture is built on three core values: People Matter, Quality First, and Integrity Always®.
Schedule
- Position: NQ Plan Administrator
- Location: Remote, must reside in North Carolina (Charlotte based listing)
- Type: Full time
- Hours: Standard business hours, Monday through Friday
- Remote requirements: Quiet, uninterrupted workspace during business hours, family care covered, and a reliable internet connection of at least 25 Mbps for individual use
What You’ll Do
- Implement, track, monitor, and maintain client non qualified benefit plan accounts, including funding, investments, and distributions.
- Develop and maintain a complete understanding of day to day workflow processes for each assigned client plan.
- Facilitate daily transactional activity with the Trustee and trading desk to ensure accurate and timely processing.
- Serve as the initial escalation point for participant call center inquiries and respond within published service standards.
- Act as a liaison between clients and Newport to support accurate plan recordkeeping and data integrity.
- Evaluate data accuracy and apply a quality control mindset to all transactions and reports.
- Prepare reports, correspondence, and documentation related to plan operations as needed.
- Communicate clearly with managers, clients, and internal partners via email, reports, and occasional presentations.
What You Need
- Bachelor’s degree in a business related field, or a combination of education and related industry experience.
- At least 2 years of experience in a related position in the retirement services sector.
- Strong Microsoft Office skills, including Excel, Word, PowerPoint, and Adobe.
- Ability to work under pressure in a very fast paced environment and consistently meet or exceed performance expectations.
- Strong analytical skills and attention to detail.
- Excellent verbal and written communication skills.
- Comfort reading and interpreting business publications, technical procedures, or regulations (preferred).
- Ability to write reports, business correspondence, and procedure manuals (preferred).
- Ability to present information and respond to questions from managers, clients, and customers (preferred).
- Strong planning, organization, time management, and a resourceful, team oriented mindset.
Benefits
- Competitive compensation for experienced retirement services professionals
- Comprehensive health benefits package options
- Retirement savings programs
- Paid time off and company holidays
- Remote work with clear structure and expectations
If you like complex plan work, numbers, and being the person who keeps everything running right for clients, this one is worth serious consideration.
Happy Hunting,
~Two Chicks…