Employer: UnitedHealth Group
Primary Responsibilities:
- Work a schedule of Monday Friday between the hours of 9:00 am 8:30 pm EST
- Speak with eligible members over the phone to offer and conduct Medication Adherence Consultation services
- Primarily via cold calling or answering an inbound Auto-Dialer
- Obtain information and perform data entry of Adherence barriers, Allergy history, Medical conditions and other pertinent member-related information including dosage, frequency, and indications of medications
- Provide information to qualified members about plan services and potential benefits and direct them via warm transfer to appropriate resources
- Maintain performance standards including weekly / monthly calls, production metrics and quality assurance
- Serve as subject matter expert (SME) for pharmacy applications, including the XLCare platform
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED or equivalent experience
- Active Pharmacy Technician License/Certificate as required by the state you reside in
- 2+ years of experience as a Pharmacy Technician
- 1+ years of experience in medication adherence
- 1+ years of Microsoft Office products (such as Word, Excel, Outlook, Teams, etc.)
Preferred Qualifications:
- Previous Call Center experience
- National Pharmacy Technician Certification
- Multi-lingual (Spanish, Mandarin, Cantonese, Russian, Vietnamese preferred)
- Associate or bachelor’s degree
- Advanced Certification(s)
- Experience delivering on business goals with focus on CMS STARs, HEDIS
- Working knowledge of Microsoft Excel , Word, Visio
Soft Skills:
- Trained in health literacy
- Exceptional Punctuality and Timeliness
- Advanced organizational skills & an attention for detail
- Ability to work in a rapidly changing environment