This role is considered remote, which means the employee will work remotely on an ongoing basis and will not have an assigned workspace at a Company designated location.
Job Summary:
DPEP Technology & Digital is at the heart of unifying and driving the digital transformation taking place across our diverse businesses. The Integrated Customer Journey Experience Leader will join the Office of the CDTO to partner with the Products & Experiences teams to co-create, develop & deliver strategic digital consumer journeys. The candidate will serve as a strategic, multi-disciplinary leader responsible for designing and influencing core product development strategies (e.g., journey maps, technical integrations, service and product blueprints, design thinking, empathy research, hub & spoke implementations, legacy product rationalization, reusable & sustainable architecture, among others) and for the successful delivery of key end-to-end digital experiences critical to The GRID and TXP.
Responsibilities
- Strategic customer journey mapping: Lead definition and design of consumer journeys across DPEP for digital products and experiences. Create a library and framework of journeys by persona, business and technical capabilities. Create journey maps to represent experiences, including integration of consumer journeys across multiple discrete businesses, to drive design decisions, prioritization, and technical delivery.
- Roadmapping: Define and align roadmaps that are outcome-driven and integrate across workstreams and teams.
- Capability definition: Clearly define tech, digital, and platform capabilities across journeys, ensuring alignment with our product strategy and guest & consumer needs.
- Cross-functional collaboration: Partner with internal Technology & Digital teams across Product, Tech Delivery, Design, Portfolio among others to ensure alignment and effective execution. Leadership: Support strategic vision of our digital product experience and DPEP Digital Strategy. Insights: Partner with consumer analytics teams to integrate data and enable cause-and-effect analytics and reporting. And systematize CX value (i.e., develop systematic actioning on CX insights).
Qualifications
- 15+ years of experience with complex customer experience transformations, digital transformation, product leadership, and technical delivery.
- Demonstrated technical skills in mobile and web-based technologies, including technical leadership on composable technical architectures and interoperable ecosystem design.
- Authoritative leadership and experience as a product and consumer experience leader in a multi-disciplinary environment.
- Broad knowledge of product development & product management, digital platforms, design.
- Strong analytical and problem-solving skills; ability to use hard data and metrics to back up assumptions and evaluate outcomes. Ability to create business models and new monetization opportunities.
- Deep consumer orientation and proven results – measurable value.
- Excellent written and verbal communication skills.
The hiring range for this remote position is $142,106 to $219,230 per year, which factors in various geographic regions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Disney Parks, Experiences and Products:
The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Parks, Experiences and Products.