Pet Claims Adjuster

Independence Pet Group® (IPG) is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (PetPartners, Figo, Pethealth, IAIC) supports insurance for more than 600,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

Job Summary:

This remote position is responsible for providing adjudicating claims in support of our insured pet parents in a manner that promotes efficiency and customer satisfaction.

Job Location:
Remote work is not available in AK, MT, HI (US)

Main Responsibilities:

• Process incoming claims based on established time-frames and goals utilizing company software. This includes researching policy limits to determine coverage eligibility, determining the necessity for medical records, as well as verifying coverage based on past claims history

• Assist other processors and other departments within the company with claims related questions

• Contact veterinary clinics to secure medical records and claim related information. Read and interpret veterinary medical records and lab reports

• Provide accurate and adequate documentation of all client and veterinary communication

• Research and review completed claims for accuracy and adjust any errors based on supervisor approval

• Provide “best in class” customer service to our customers to discuss claims

• Research and solve problems quickly and accurately; exercise sound independent judgment-make decisions that maintain the integrity of the company

• Monitor queues to ensure goals are being met. Self-manage priorities and self-source resources

• Accountable for prioritizing and completing multiple tasks under tight deadlines to meet/exceed performance metrics, including exemplary service. Ensure all policies and procedures are being adhered to

• Readily adapt to change and integrate new knowledge, policies, procedures, and regulations in our fast-paced and constantly improving environment

• Share expertise and their own best practices with peers

• Perform other duties as assigned by supervisor

• Operate standard office equipment/software including:

o Multi-line telephone system

o Excel/spreadsheet

o PC/printer/calculator/copier/fax


• High School Diploma or equivalent

• Minimum of 2 year Veterinary Clinic experience or similar medical background with familiarity of breeds, pharmaceuticals, veterinary procedures, and terminology

• Strong written and oral communication skills with internal and external audiences

• Adjuster’s License required and maintained

• Proficiency with MS Office

Expected Hours of Work:

• This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director


All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• 401(k) savings plan

• Personal Paid Time Off

• Ten holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)