Turn complex performance data into clear actions that speed service, lift success rates, and sharpen operations. If you love pairing BI tools with practical problem-solving, this role lets you drive outcomes for top enterprise customers—fully remote.
About ABC Legal Services
ABC Legal is the national leader in service of process with 30+ years of innovation and a nationwide footprint. Backed by modern tech and a fast-moving culture, the team partners with enterprise clients to deliver accurate, on-time results at scale.
Schedule
- Full-time, remote (U.S.)
- Monday–Friday
- Starting pay: $20.00–$25.00 per hour (based on experience)
What You’ll Do
- Gather, clean, and organize performance data to support strategic initiatives
- Track KPIs (e.g., service rate, speed to service); identify trends and root causes
- Build and maintain dashboards and reports in MetaBase, including custom queries
- Analyze enterprise customer behavior to surface success patterns and risks
- Design, test, and measure initiatives that improve customer performance
- Align cross-functional teams so products and processes map to client goals
- Propose tool and workflow enhancements that boost efficiency and results
What You Need
- Experience in performance analysis, operations, or a similar data-focused role
- Proficiency with MetaBase or comparable BI tools (ability to write custom queries)
- Strong grasp of operational KPIs and the levers that move them
- Analytical mindset with clear, concise communication skills
- Comfort collaborating across teams and presenting actionable insights
- Ability to prioritize and execute in a fast-paced environment
Benefits
- Comprehensive Medical, Dental, and Vision coverage
- Retirement plan with 5% match
- 10 paid holidays per year + referral program
- Competitive salary package; remote-first flexibility
Interviews are rolling—get in early to shape high-impact dashboards and decisions.
Turn data into decisions that deliver faster service and better outcomes.
Happy Hunting,
~Two Chicks…