Join a fast-growing, Workday-exclusive services leader and make an impact in payroll operations nationwide.
About OneSource Virtual
OneSource Virtual (OSV) has supported more than 1,000 Workday customers since 2008, helping organizations transform HR, payroll, and finance functions through Business-Process-as-a-Service (BPaaS) solutions. With headquarters in Dallas, Texas, and locations across North America and Europe, OSV delivers expert services with innovation, commitment, and unmatched customer support.
Schedule
- Full-time, remote role (US)
- Collaborative customer team environment
- Must meet client and project deadlines with flexibility for peak periods
Responsibilities
- Serve as the primary payroll specialist for assigned Managed Payroll and Payroll Administrative customers, while supporting additional OSV clients as needed
- Manage end-to-end payroll processing, ensuring compliance with service level agreements and delivering high client satisfaction
- Handle escalated payroll cases, perform root cause analysis, and implement corrective actions
- Lead scheduled client calls and participate in onboarding/transition meetings
- Configure Workday pay components, deductions, and run categories; support year-end processing
- Troubleshoot and advise customers on quarter/year-end audits and reports
- Maintain payroll support documentation and contribute to process improvements
- Collaborate with internal teams to resolve complex payroll, tax, and garnishment issues
Requirements
- Associate’s degree required
- 3+ years of end-to-end payroll processing experience, including payroll logic and troubleshooting
- 3+ years of customer service experience in payroll or a related field
- Advanced Microsoft Word and Excel proficiency
- Strong understanding of payroll taxes, compliance, multi-jurisdiction tax, year-end, and W-2 adjustments
- Excellent problem-solving, organizational, and communication skills
- Ability to manage multiple priorities with accuracy and attention to detail
Preferred
- Experience in payroll/tax outsourcing environments
- Workday and Salesforce experience
Benefits
- Values-driven company culture with growth opportunities
- Professional development and upward mobility
- Workday-exclusive environment with industry-leading expertise
Bring your payroll expertise to a company that values innovation, collaboration, and results. Apply today and help organizations transform the way they work.
Happy Hunting,
~Two Chicks…