If you’re the person who can run payroll end to end without blinking, keep multiple clients on track, and still troubleshoot the weird edge cases at quarter and year-end, this role is built for you. You’ll own daily casework, client calls, Workday payroll configuration, and the year-end grind while keeping service levels tight.
About OneSource Virtual (OSV)
OneSource Virtual is a Workday-exclusive BPaaS provider supporting HR, payroll, and finance for over 1,000 Workday customers. OSV delivers payroll and related services through in-tenant technology and expert teams, with a focus on transforming payroll operations beyond transactional work.
Schedule
- Full-time
- Remote (U.S.)
- Fast-paced environment supporting multiple customers with various deadlines
What You’ll Do
- Serve as the named Payroll Specialist for Managed Payroll and Payroll Administrative customers
- Support broader payroll, tax, and garnishment customers as needed across service levels
- Manage and respond to customer cases daily to meet SLAs and maintain strong client satisfaction
- Handle escalations from payroll teams and internal stakeholders
- Resolve customer issues end to end, including:
- Customer escalation handling
- Root Cause Analysis (RCA) documentation
- Implementing fixes to prevent repeat issues
- Lead weekly, monthly, and quarterly client calls
- Participate in new client transitions and cross-functional service calls (including tax)
- Configure basic to medium-complex Workday payroll elements:
- Pay components
- Deductions
- Run categories
- Support year-end processing and assist with special projects as needed
- Troubleshoot quarter and year-end audit reports and provide recommendations
- Meet production, quality metrics, and scorecard expectations
- Maintain payroll support documentation
- Collaborate closely with peers and customer teams to resolve requests and improve processes
What You Need
- Associate’s degree
- 3+ years of end-to-end payroll experience (processing, research, payroll logic, troubleshooting)
- 3+ years in customer experience or equivalent client-facing support skills
- Advanced proficiency in Microsoft Excel and Word
- Strong understanding of:
- Payroll taxes
- Intermediate payroll configuration
- Payroll compliance
- Multi-jurisdiction taxation
- Year-end processing and W-2 support/adjustments
- Strong written and verbal communication skills
- Strong critical thinking, consultative problem-solving, and attention to detail
- Ability to manage workload independently and meet tight deadlines with competing demands
Benefits
- Not listed in the posting (company notes values-based culture, professional development, and upward mobility)
If you’ve got Workday payroll chops (or want to deepen them) and you’re comfortable owning multiple clients at once, this is a strong step up.
Run it clean. Fix it fast. Close the quarter strong.
Happy Hunting,
~Two Chicks…