This is a client-facing, end-to-end payroll processing role supporting multiple managed payroll customers in a fast-paced environment. If you know payroll logic, taxes, year-end, and you can troubleshoot cleanly while keeping clients calm, this is a legit remote payroll lane, especially if you’ve touched Workday.
About OneSource Virtual (OSV)
OneSource Virtual is a Workday-exclusive BPaaS provider delivering HR, payroll, and finance services for over 1,000 Workday customers. They support organizations by handling payroll operations inside Workday with a services model built for scale and consistency.
Schedule
- Full time
- US-Remote
- Customer team environment with multiple client deadlines
- Case-driven workflow with SLAs, metrics, and recurring client calls
- Year-end and audit support responsibilities included
What You’ll Do
Own end-to-end payroll processing support for Managed Payroll customers
Serve as the named specialist for assigned Managed Payroll and Payroll Administrative customers
Manage and respond to cases daily to meet SLAs and maintain client satisfaction
Handle escalations, perform root cause analysis, document findings, and implement fixes to prevent repeat issues
Lead weekly, monthly, and quarterly client calls and support new client transitions as needed
Configure Workday payroll elements (pay components, deductions, run categories) from basic to medium complexity
Support quarter-end and year-end processes, including audit reports and recommendations
Meet quality and production scorecards and maintain payroll support documentation
Collaborate across payroll, tax, garnishment, and internal stakeholder teams to resolve requests
What You Need
Associate’s degree
3+ years of end-to-end payroll experience (processing, research, troubleshooting, payroll logic)
3+ years customer experience or equivalent client-facing capability
Advanced proficiency in Microsoft Word and Excel
Strong understanding of payroll taxes, payroll compliance, and intermediate payroll configuration
Multi-jurisdiction tax experience, year-end and W-2 support, and adjustments experience
Strong written and verbal communication skills with a customer service mindset
Preferred Qualifications
Experience in a payroll or tax outsourcing environment
Workday and Salesforce experience
Benefits
Remote role with exposure to large-scale Workday payroll operations
Strong career runway for Workday payroll specialization and client ops leadership
If you’re eyeing this one, your resume needs to scream: “I can run payroll, I can explain it to clients, and I can fix what broke without panicking.” Put Workday configuration, multi-state taxes, quarter/year-end, W-2 adjustments, and SLA/case management front and center.
Happy Hunting,
~Two Chicks…