Support payroll partners and small business customers in a fully remote role where your customer service skills actually matter. This mid-level position is all about solving real issues in real time so payroll partners can keep their clients covered and compliant without the drama.
About Pie Insurance
Pie Insurance helps small businesses thrive by making workers’ compensation and commercial insurance more affordable and easier to manage. The team blends technology, data, and human support to simplify coverage and billing so owners can focus on running their business. Pie has a values-driven culture and a growing national footprint in the small business insurance space.
Schedule
- Full-time, remote role within the United States (territories excluded)
- Standard weekday business hours with responsiveness to partner requests
- Must be able to respond to payroll partner requests within 24 hours or less
- Requires reliable high speed internet and a consistent, professional home work setup
What You’ll Do
- Handle phone, email, and platform-based communication with payroll partners and internal teams to provide high quality customer service
- Maintain service level agreements set by the Payroll Partner Operations team in a consistent and efficient way
- Process policy issuance, renewals, cancellations, and general questions for payroll partner accounts
- Manage follow up communication and ensure timely responses to partner requests and escalations
- Apply advanced workers’ compensation knowledge to policy, billing, and agency questions
- Build and maintain strong relationships with payroll partners and internal stakeholders
- Identify issues, drive resolution, and anticipate ways to prevent similar problems in the future
- Advocate for payroll partners and insureds by clearly voicing their needs and perspectives
- Support onboarding and training for new hires and teams, including process walkthroughs and feedback
- Help maintain and update SOPs, training materials, and resources for the Payroll Pod
- Assist in testing and training for new processes and systems as they are rolled out
What You Need
- High school diploma or GED required; associate degree, trade or technical certificate, or bachelor’s degree preferred
- At least 1 year experience in a high volume customer contact environment
- At least 1 year insurance customer service, administrative, or sales experience
- Payroll partner customer service experience is preferred
- Strong problem solving skills with the ability to handle simple to moderately complex issues with minimal guidance
- Ability to navigate and solve advanced issues across multiple internal platforms
- Clear, professional verbal and written communication skills, with a focus on relationship building
- Proven ability to work with speed, accuracy, and consistency while reducing unnecessary handoffs
- Developed self-direction and ownership of tasks, deliverables, and timelines
- Comfortable working in a collaborative team environment and considering stakeholder needs
- Experience with G Suite, Salesforce, payment processing systems, and Slack is highly preferred
Benefits
- Base compensation range of 23.50 to 28 dollars per hour, depending on experience and location
- Competitive cash compensation plus equity so you get a piece of the pie
- Comprehensive health plans
- Generous paid time off
- Future focused 401k match
- Generous parental and caregiver leave
- Remote first culture with tools and support to work from home successfully
If you are ready to grow your insurance career while working remotely and supporting payroll partners who rely on you, this role is worth jumping on.
Happy Hunting,
~Two Chicks…