Support Freedom Mortgage customers by managing payoff requests with accuracy and professionalism. This role is ideal for detail-oriented professionals with mortgage servicing experience who thrive in customer-facing, process-driven environments.
About Freedom Mortgage
Freedom Mortgage is one of the largest full-service mortgage companies in the U.S., committed to helping borrowers achieve and sustain homeownership. With a focus on customer care and operational excellence, the company provides career growth opportunities in a supportive, remote-first environment.
Schedule
- Full-time, remote position
- Standard business hours, Monday–Friday
- Collaborative team environment with individual accountability
What You’ll Do
- Review and fulfill incoming requests for payoff statements using scripts and manual processes
- Create standard, non-standard, and amended payoff statements
- Complete exception report reviews and audits
- Handle escalated payoff requests and special payoff projects
- Draft and manage payoff-related correspondence and notifications
- Support daily operations with peers and management to meet customer needs
What You Need
- Some college or associate’s degree preferred
- 2–4 years of related work experience in mortgage servicing (preferred)
- Strong written and verbal communication skills for customer correspondence
- Ability to calculate figures, interest, percentages, and apply basic algebra
- Strong reasoning and problem-solving skills with attention to detail
- Customer service skills to clarify, document, and resolve inquiries
Benefits
- Competitive pay based on experience
- Comprehensive benefits package including health, dental, vision, and retirement plans
- Paid time off and holiday schedule
- Growth opportunities within a leading mortgage servicing company
- Inclusive, supportive remote work culture
Step into a vital role ensuring accuracy and customer satisfaction in mortgage payoff processing.
Bring your servicing expertise and detail orientation to Freedom Mortgage.
Happy Hunting,
~Two Chicks…