Payoff Specialist – Remote

Support Freedom Mortgage customers by managing payoff requests with accuracy and professionalism. This role is ideal for detail-oriented professionals with mortgage servicing experience who thrive in customer-facing, process-driven environments.


About Freedom Mortgage
Freedom Mortgage is one of the largest full-service mortgage companies in the U.S., committed to helping borrowers achieve and sustain homeownership. With a focus on customer care and operational excellence, the company provides career growth opportunities in a supportive, remote-first environment.


Schedule

  • Full-time, remote position
  • Standard business hours, Monday–Friday
  • Collaborative team environment with individual accountability

What You’ll Do

  • Review and fulfill incoming requests for payoff statements using scripts and manual processes
  • Create standard, non-standard, and amended payoff statements
  • Complete exception report reviews and audits
  • Handle escalated payoff requests and special payoff projects
  • Draft and manage payoff-related correspondence and notifications
  • Support daily operations with peers and management to meet customer needs

What You Need

  • Some college or associate’s degree preferred
  • 2–4 years of related work experience in mortgage servicing (preferred)
  • Strong written and verbal communication skills for customer correspondence
  • Ability to calculate figures, interest, percentages, and apply basic algebra
  • Strong reasoning and problem-solving skills with attention to detail
  • Customer service skills to clarify, document, and resolve inquiries

Benefits

  • Competitive pay based on experience
  • Comprehensive benefits package including health, dental, vision, and retirement plans
  • Paid time off and holiday schedule
  • Growth opportunities within a leading mortgage servicing company
  • Inclusive, supportive remote work culture

Step into a vital role ensuring accuracy and customer satisfaction in mortgage payoff processing.

Bring your servicing expertise and detail orientation to Freedom Mortgage.


Happy Hunting,
~Two Chicks…

APPLY HERE