Play a vital role in mortgage servicing by processing payoff requests, preparing statements, and supporting escalated customer needs. This position ensures accuracy and efficiency while helping borrowers successfully close out their loans.
About Freedom Mortgage
Freedom Mortgage is one of the nation’s largest mortgage lenders, dedicated to helping millions of Americans achieve homeownership. We deliver comprehensive mortgage solutions backed by decades of experience, while maintaining a culture of service, integrity, and inclusion.
Schedule
- Full-time, remote position
- Department: Mortgage Servicing
What You’ll Do
- Review and fulfill incoming requests for payoff statements using both scripted and manual processes
- Create amended, standard, and non-standard payoff statements
- Complete exception report reviews and audit tasks
- Process standard and escalated payoff requests with accuracy and timeliness
- Support special payoff-related projects as assigned
- Provide clear written and verbal communication to ensure borrower needs are met
What You Need
- Some college/associate degree preferred; equivalent experience accepted
- 2–4 years of related work experience preferred
- Strong written communication skills for both customer and internal correspondence
- Proficiency in Microsoft Office and comfort with data entry
- Mathematical skills to calculate interest, commissions, percentages, and adjustments
- Ability to interpret policies and resolve borrower inquiries with professionalism
- Strong attention to detail, organization, and problem-solving ability
Benefits
- Remote flexibility with nationwide impact
- Opportunity to develop expertise in mortgage servicing and payoff processing
- Inclusive and supportive culture with equal employment opportunities
- Career growth potential with one of the nation’s top lenders
Join a servicing team that ensures borrowers’ final mortgage transactions are handled with accuracy, professionalism, and care.
Happy Hunting,
~Two Chicks…