Protect one of the largest gaming platforms in the world by fighting fraud and safeguarding a 200M+ player community.
About Chess.com
Chess.com is the #1 platform for playing, learning, and enjoying chess, serving a global community of over 200 million players. With a fully remote team of 600+ people across 60+ countries, we’re more than a gaming company — we’re a mission-driven organization passionate about building tools, content, and products that celebrate the game of chess and its worldwide community.
Schedule
- Full-time remote role (work from anywhere)
- Flexibility to support Americas time zones (some working hours from 9–12 AM MDT)
Responsibilities
- Own daily monitoring and detection of payment fraud across transactions and accounts
- Identify suspicious behavior patterns and minimize fraud loss without impacting good-faith members
- Establish fraud alerting, trend reporting, and refusal reason monitoring
- Stay up to date on eCommerce fraud practices, especially card-not-present transactions
- Collaborate with Customer Support, Compliance, Legal, and IT Security on fraud case resolution
- Partner with backend developers to test, design, and optimize fraud detection systems
- Deliver insights that mitigate financial and reputational risks to Chess.com
- Perform additional fraud-related duties as needed
Requirements
- 7+ years’ experience in payments fraud operations (eCommerce, card testing, or general fraud)
- 7+ years’ experience in fraud detection, investigation, or risk management
- Skilled in fraud controls, rules management, and risk process design (Adyen preferred)
- Strong track record in high-volume transaction environments
- Hands-on experience working with fraud prevention and development teams
- Proficiency with SQL (BigQuery required)
- Detail-oriented team player with excellent problem-solving and communication skills
Preferred Qualifications
- Gaming industry experience
- Familiarity with platforms like Amplitude, Datadog, ELK, MaxMind
- Experience with Adyen portal rule creation (3DS, Trust & Block lists, VAMP monitoring, PSP reporting)
- Background in e-commerce, fintech, or banking
- Knowledge of additional data analysis tools
Benefits
- 100% remote – work from anywhere in the world
- Join a mission-driven, flat, life-celebrating culture with no corporate red tape
- Opportunity to safeguard millions of players while working with cutting-edge fraud prevention tools
Happy Hunting,
~Two Chicks…