Help power the payments engine behind workplace catering at scale. If you’ve handled high volume payouts, know your way around KYC and 1099-K rules, and can troubleshoot payment issues across vendors and internal teams, this role puts you at the center of it.
About ezCater
ezCater is a food for work technology company connecting workplaces to 100,000+ restaurants nationwide, supported by 24/7 live customer service. Their platform helps companies manage workplace food programs and spend in one place, while helping restaurant partners grow through new, high value orders.
Schedule
Remote (USA), with the option to work remote-hybrid from the Boston office or your home (or a mix). Full time.
What You’ll Do
- Prepare and execute weekly payment runs to ensure timely payouts to Catering Partners
- Coordinate reissuance of failed, bounced, or returned payments with outsourced partners
- Improve payout workflows for efficiency and cost effectiveness
- Support initiatives to enhance, add, or replace payment providers
- Analyze transaction data to identify trends, anomalies, and impacts to payment performance
- Build and share reports on payment performance, transaction trends, and key metrics
- Act as a point of contact with payment providers for payout, KYC, and compliance issues
- Investigate technical payment issues and escalate to engineering teams or processors as needed
- Partner with internal teams to resolve payment issues and improve processes
- Support annual tax reporting workflows, including delivery of 1099-K forms
- Assist with lien-related requests, including locating partners, reviewing held funds, and validating lien documents
What You Need
- 3+ years of experience with high volume disbursements/payouts (marketplace or e-commerce preferred)
- Experience working with third party payment providers to resolve failed, bounced, or returned payments
- Knowledge of payouts compliance, including KYC, legal entity verification, and 1099-K tax reporting
- Strong ability to analyze transaction-level data for trends, anomalies, and root cause analysis
- Experience troubleshooting payment issues and partnering with technical teams to resolve them
- Experience supporting or owning payment runs (prep, review, execution, reconciliation)
- Experience optimizing payout processes for efficiency, accuracy, and cost effectiveness
- Ability to collaborate cross-functionally with Legal, Finance, Operations, and external partners
- Strong written and verbal communication skills for both technical and non-technical audiences
Benefits
- Market competitive salary plus stock options
- 12 paid holidays and flexible PTO
- 401(k) with company match
- Health, dental, and FSA options
- Long-term disability insurance
- Mental health and family planning resources
- Work/life harmony focus and growth opportunities
They’re inviting a fun, 150–500 word cover letter that explains why ezCater and this role, plus anything else you want them to know. If you can speak to owning payout runs, fixing failed payments, and keeping compliance tight without slowing the business down, you’ll be speaking their language.
Happy Hunting,
~Two Chicks…