Payment Posting Specialist

The Role: 

The role of Payment Posting Specialist is instrumental in ensuring the efficiency and accuracy of our healthcare operations. Tasked with the meticulous review and posting of Insurance and Patient payments, this position holds a pivotal responsibility in maintaining financial integrity. From scrutinizing Explanation of Benefits to conducting adjustments, billing, auditing, and analysis of patient accounts, the Payment Posting Specialist ensures every transaction adheres to regulatory standards and organizational protocols. We seek individuals who thrive in dynamic environments, adept at embracing change while upholding a steadfast commitment to detail and organization. The ideal candidate excels in multitasking, proficiently managing a high volume of tasks within a fast-paced setting. With a focus on independent problem-solving and a dedication to conducting thorough research, this role plays a vital part in resolving billing issues effectively. Collaboration is fundamental, necessitating exceptional written and verbal communication skills to foster robust relationships within our team and across the organization.

Why work for Prompt RCM?

  • BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
  • Talented People: Prompt didn’t happen by chance, it’s a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
  • Healthy Approach: This isn’t an investment bank, we work long hours when it’s needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
  • Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren’t enthralled with patting ourselves on the back everyday, but it does feel good 🙂

Key Responsibilities:

  • Reviewing and posting Insurance and Patient payments with precision and efficiency.
  • Resolve any auto-posted ERA Errors daily. 
  • Import and upload payment files from clearinghouses and various websites as necessary.
  • Manually post checks received through bank lockbox (facility deposits) and RTA checks.
  • Conducting adjustments, billing, auditing, and analysis of patient accounts to maintain data integrity.
  • Assist with reconciliation for month-end processing.
  • Ensure all payments, adjustments and recoupments are posted timely and prior to month-end book closing.
  • Assist with the facilitation of payment batches as needed.
  • Assist billers with account corrections as needed.
  • Process remote bank deposits daily as needed.
  • Manually post facility’s cash receipts deposited to local banks as needed.
  • Post files in a timely and accurate manner, in accordance with established company policies and procedures, and applicable laws and regulations.
  • Work with the Client Relations Manager to resolve account payment discrepancies and work to ensure all payments are coming in electronically. 
  • Other duties as assigned

Minimum Requirements:

  • Knowledge of payment postings.
  • Knowledge of write-off and refunding process per company policy.
  • Understanding of medical terminology and insurance laws and guidelines.
  • Problem solving skills to manage a variety of concrete variables.
  • Ability to interpret instructions presented in a variety of situations.
  • Strong organizational skills: ability to manage multiple projects simultaneously.
  • Proficiency with Google for Business, Microsoft Word, Excel, PowerPoint, and Internet Explorer.
  • Ten key speed and accuracy.
  • Strong written and verbal communication skills.
  • Proficient knowledge of medical billing and coding.
  • Solid knowledge of medical terminology.


HIPAA Requirements

All associates are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the protection of patient health information. This includes adherence to the organization’s Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.

The specific statements provided in this job description are not exhaustive and may be subject to change based on evolving business needs. Associates may be required to perform additional duties as assigned.

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer’s explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees.

We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don’t hesitate to reach out to our HR department.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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